Executive Summary
Following a successful migration from a legacy PMS to Opera Cloud PMS, the client sought to realize deeper operational and commercial benefits from the new platform.
Business Challenge
Post-modernization, leadership wanted a clear view of optimization potential across three priority areas:
- Availability–Rates–Inventory (ARI) Synchronization: Remove inefficiencies in price/availability updates across channels and move toward real-time
- Booking Process: Simplify end-to-end booking to reduce friction and error
- Pre-Arrival → Checkout: Identify opportunities to reduce front-desk labor and manual work
Business Challenge
Post-modernization, leadership wanted a clear view of optimization potential across three priority areas:
- Availability–Rates–Inventory (ARI) Synchronization: Remove inefficiencies in price/availability updates across channels and move toward real-time
- Booking Process: Simplify end-to-end booking to reduce friction and error
- Pre-Arrival → Checkout: Identify opportunities to reduce front-desk labor and manual work
Our Solution
- Detailed Assessment Report: Observations, hypothesis tests, maturity scoring, and recommendations.
- Executive Summary: Key findings, prioritized initiatives, and a sequenced Optimization Roadmap (short/mid/long term).
Key Results and Benefits
- Provided an evidence-based optimization blueprint that fed into annual business planning
- Enabled initiation of projects targeting guest experience uplift, associate productivity, revenue protection/uplift, and lower cost-to-serve—including actions to plug revenue leakage and reduce manual touches.
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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