Executive Summary
A leading holiday parks operator poised to expand rapidly across multiple ownership models— Owned and Managed, Franchised, and Third-Party/Affiliate—was experiencing long onboarding durations to bring new parks onto the corporate IT ecosystem.
Business Challenge
Onboarding cycle times were too long and unpredictable, delaying commercial go-live and stable operations.
Why it mattered: Delayed revenue (“Time to Sell”), slowed operations (“Time to Serve”), and erosion of partner confidence.
Business Challenge
Onboarding cycle times were too long and unpredictable, delaying commercial go-live and stable operations.
Why it mattered: Delayed revenue (“Time to Sell”), slowed operations (“Time to Serve”), and erosion of partner confidence.
Our Solution
- Fragmented, serial workflows created idle time between teams.
- Non-standard configuration templates and variable data inputs drove rework.
- Limited pre-production validation—no end-to-end integrated test environment—prolonged stabilization
Key Results and Benefits
Recommendations targeted to improve Time to Sell from 6+ weeks → ~1 day (~ 98% reduction) and Time to Serve from ~20 weeks → ~4 days (~95% reduction), with stronger predictability and partner confidence.
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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