Creating a contextualized experience for every guest, across all channels,

is #Digitaligence at work!

Across every tier of the Hospitality industry – from boutique hotels to large global chains, specialty resorts and casinos – enterprises in the sector are faced with the challenges of waning customer loyalty and increasingly fierce completion. Delivering an integrated and personalized guest experience across all channels, while increasing efficiencies by streamlining operations, and leveraging new channels of sales will help the hospitality sector maximize its revenue potential. As new digitally adopted business models disrupt the industry, hospitality leaders and challengers are looking at finding newer ways of sustaining their competitive advantage.

ITC Infotech’s Digitaligence services and solutions, built to meet the growing needs of the Hospitality industry, provides cutting edge insights, contextualize customer experience and delivers a superior customer engagement.

As part of ITC Ltd – a leading diversified conglomerate and one of India’s most respected company, ITC Infotech brings in a unique practitioners understanding of the Hospitality – having worked closely with the group’s premier chain of luxury hotels launched in 1975.

Strategic investments in building niche partnerships with leading Hospitality solution specialists, including Oracle Hospitality and Infor SunSystems – enables ITC Infotech to further add value for clients. The company is also a corporate industry partner of Hotel Technology Next Generation (HTNG).

Value creation across the Hospitality Value Chain

Hospitality Value Chain


Leading enterprises in the hospitality sector partner with ITC Infotech to get ahead & stay ahead in the race for Digital transformation. These include:

  • World’s largest hotel and leisure company
  • One of India’s leading luxury hotel chains
  • Marquee North American hospitality major with leading luxury hotel brands
  • World’s leading hospitality ISV
  • One of the largest global service providers to casinos

ITC Infotech has consistently delivered faster time-to-value for clients through robust pre-built plug & play solutions:

  • Accelerated Test Automation Framework for OPERA Property Management System (PMS) and the Sales & Catering Modules
  • Product engineering services for support and enhancement of core PMS
  • BI Accelerators for design and development of Enterprise Guest Warehouse
  • ITC Infotech proprietary Enterprise Performance Management for Hotels




Learn more about how ITC Infotech's solutions for customer or business partners Loyalty programs help firms to maximize ...


Smart Connected Solutions for future ready businesses

A dedicated Oracle Industry Solutions COE powers our deep B2C/B2B industry expertise, across Retail, Consumer Packaged ...



Our Salesforce certified Loyalty solution is loaded with futuristic features, gamification and CX connectors. Bundled ...



Our technology-based solution for multiple hospitality services like ERP solutions, helpdesk solution, customer ...


Automation – The Foundation of Digital Transformation

Traditionally, automation has been associated only with back-office processes with considerable system integration ...

Case study

Offshoring of PMS Deployment Services Enabled 40% Reduction in...

ITC Infotech established a dedicated ODC for all PMS upgrade, support, testing and migration activities, working in ...

Case study

Project Management Automation Helped Stop Business Cost Impact &...

ITC Infotech conceptualized and build "OperaElit" MVP in short time based on iterative feedback from client ...


Connected Customer Experiences For Hospitality Industry

The Hospitality industry needs highly advanced technology in order to meet the ever rising expectations of the ...

Case study

Test Automation of Micros Opera PMS and S&C Facilitates Faster...

The customer used the Micros Opera suite of products for managing the day-to-day hotel business. Multiple patches and ...

Case study

Test Automation of Micros Opera PMS and S &C Reduces Test...

Existence of multiple business profiles in Micros Opera required the intervention of a skilled IT service vendor for ...

Case study

Operational Data Configuration & Proactive Audits for Micros...

The customer’s Central Technology team was maintaining a centralized entry of certain critical Operation Data in ...


Personalization The Rising Currency in Travel Experience

Hospitality chain guests are a part of multiple loyalty programs at any point in time. For such situations ...

Case study

Comprehensive Information Governance Strategy & BI Initiative...

The client had promoted multiple loyalty programs, business information deliveries, information technologies and ...

Case study

Well-defined BI Strategy & Roadmap Improves Cost Visibility

The client needed a dynamic framework to access their BI tools to efficiently collate and organize data to convert it ...

Case study

Introduction of Coalition Loyalty Program Across Premium Brands...

Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ...

Case study

Improving Guest Services with RFID-based Guest Recognition System for...

In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ...


The Role of a Loyalty Program in Creating Contextual Customer...

Contextualization of customer experience allows brands to identify their target audience. By linking historical data of ...


Delivering competitive advantage through Customer Experience
View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods.

iTech 2016: AR/VR Hackathon

iTech 2015 – IoT Hackathon

Trade Promotions Optimization

ITC Infotech’s Lightning Connector Series 1



50% +

Hotel bookings were online in 2015

45% to 85%

More revenues by harmonizing Revenue Management, Reservations & Marketing


By 2017, millennials will rise up as the most dominant consumer group - replacing baby boomers

Put #Digitaligence to work for you. Get in touch with us now!

By submitting this form, I understand that my data will be processed by ITC Infotech as indicated above and described in the Privacy Policy

View all our office locations here

Get in touch with our Experts

By submitting this form, I understand that my data will be processed by ITC Infotech as indicated above and described in the Privacy Policy

Join the conversation

  • facebook-icon
  • twitter-icon
  • linkedin-icon
  • instagram-icon
  • youtube-icon

© 2020, ITC Infotech India Ltd. All rights reserved. Terms & Conditions | Privacy Policy | Compliance | Cookie Policy

Contact Us | Sitemap | Corporate Identity Number: U65991WB1996PLC077341 | For any queries or grievances contact Mr. Arijit Ray at

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37