Transformation service efficiency while optimizing costs,

is #Digitaligence at work!

OEMs need shorter product cycles and more complex products to meet changing customer-needs. Our clients understand the value of accurate service information and the impact it has on revenue and performance.

Clients partner with ITC Infotech to circumvent expensive manual updates in the publishing process with the right information being shared through a robust single service platform solution.

Service and Parts Information Solution

BUSINESS CHALLENGES

  • Low first time fix rates for product issues and failures
  • Errors in parts ordering process impacting service revenue
  • ~56% utilization of Service Technicians
  • Rework due to lack of versioning & transparency across geos & groups
  • Inefficiencies from unsynchronized disparate systems to access service & parts information
  • Upto 50% of Authors’ time spent on formatting documents
  • Excessive operations cost due to wasted author productivity & errors in publishing content
  • Delays in product shipment schedules due to non-compliance in Service & Parts Information
  • Poor customer satisfaction and impacts brand reputation

SOLUTION OVERVIEW

ITC Infotech has created a detailed roadmap for service and parts information, which enables:

  • Speed in service and parts information creation and delivery
  • Accelerated availability of globalized service content
  • Improved service accuracy and resolution times

We offer implementation and integration services, upgrade and migration, technical writing, CAD 2D illustration and 3D animation, legacy conversion of technical manual, style sheet development, training and adoption, testing and application support.

RESULTS

  • Automatically update content with product development changes
  • Manage technical content from multiple sources
  • Cost-effectively deliver latest documentation to customers and field service technicians
  • Improve Technician effectiveness – eliminate need to recreate content for new documents by facilitating reuse of existing information
  • Improve Service parts revenues – reduce overall cost of publishing content in different formats
  • Improve Service & Brand reputation with better service value to customers

Videos

Value delivery in action: Pricol
Pricol is an automotive components and precision engineered products manufacturer. Hear directly from Pricol Group Chief Information & Technology Officer talk about creating value with ITC Infotech...

iTech 2016: AR/VR Hackathon

PLM Partners in Progress: PTC

Enabling future readiness through PLM Services &...

iTech 2016 – Startup Showcase

Partners

#Digitaligence

10%-15%

Of all global parts revenue will be generated online by 2025

25%

Reduction in maintenance cost by application of IoT

80-20

80% parts produce 20% revenues

Put #Digitaligence to work for you. Get in touch with us now!


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Contact Us | Sitemap | Corporate Identity Number: U65991WB1996PLC077341 | For any queries or grievances contact Mr. Jay Shah at contact.us@itcinfotech.com

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37