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AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

Case study

AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

ITC Infotech conceptualized and developed a next-generation automation solution designed specifically for the airline business. The solution enables automation of passenger claims and grievance redress mechanism.

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Automation – The Foundation of Digital Transformation

Whitepaper

Automation – The Foundation of Digital Transformation

Traditionally, automation has been associated only with back-office processes with considerable system integration efforts. Robotic Process Automation (RPA), on the other hand, is non-invasive and mimics the actions of an end user at the user interface level. RPA is getting more sophisticated nowadays and Cognitive RPA powered by AI, ML & Analytics gives organizations a clear competitive advantage by significantly improving operational efficiency and cost savings. RPA can be leveraged in both core and support functions for better value realization. It is critical for RPA to be a strategic initiative for a successful transformation.

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Offshoring of PMS Deployment Services Enabled 40% Reduction in Operational Cost

Case study

Offshoring of PMS Deployment Services Enabled 40% Reduction in Operational Cost

ITC Infotech established a dedicated ODC for all PMS upgrade, support, testing and migration activities, working in coordination with the client’s TASC team. This 24/7 offshore dedicated center helped reduce implementation support costs, and the flexible shared model supported business needs in various shifts and provided easy access to a flexible resource pool

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Project Management Automation Helped Stop Business Cost Impact & Accelerated PMS Upgrade

Case study

Project Management Automation Helped Stop Business Cost Impact & Accelerated PMS Upgrade

ITC Infotech conceptualized and build "OperaElit" MVP in short time based on iterative feedback from client stakeholders, end customers and select members from core TASC team. The Tool ensured that client’s end customers were given a seamless and intelligent PMS upgrade cycle across all the locations worldwide with reduced human dependency to program and manage the effort.

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