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AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

Case study

AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

ITC Infotech conceptualized and developed a next-generation automation solution designed specifically for the airline business. The solution enables automation of passenger claims and grievance redress mechanism.

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Automation – The Foundation of Digital Transformation

Whitepaper

Automation – The Foundation of Digital Transformation

Traditionally, automation has been associated only with back-office processes with considerable system integration efforts. Robotic Process Automation (RPA), on the other hand, is non-invasive and mimics the actions of an end user at the user interface level. RPA is getting more sophisticated nowadays and Cognitive RPA powered by AI, ML & Analytics gives organizations a clear competitive advantage by significantly improving operational efficiency and cost savings. RPA can be leveraged in both core and support functions for better value realization. It is critical for RPA to be a strategic initiative for a successful transformation.

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Improved Employer Branding & Employee Satisfaction for Leading Low Cost Carrier

Case study

Improved Employer Branding & Employee Satisfaction for Leading Low Cost Carrier

ITC Infotech designed an employer branding framework to help the client appeal to existing employees, attract potential employees and be regarded as an engaging employer in the overall pilot community

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Impact of NDC on Distribution Processes and Architecture

Whitepaper

Impact of NDC on Distribution Processes and Architecture

New Distribution Capability (NDC) is rewriting the future of airlines and is not limited to mere incremental value addition. Quite clearly, distribution processes need to acquire an ‘active’ status, moving away from inexible distribution procedures that are presently reactive or responsive in nature. Processes that are inter-related in the distribution network need to be pro-active, and accommodate not just the passengers, but the changing needs, for the allimportant ‘differentiators’ required to cruise through the headwinds of competition. The changes in distribution in the past have largely been incremental, rather than fundamental. NDC is neither fundamental nor incremental, but an unfettered game changing transition to a standard, where possibilities exist for reining in expenses and opportunities can be capitalized for sustainable prots owing to revenue diversication through technology driven innovations. Unshackled by the limitations of software or hardware, this XML standard offers exible options to create and share information in desired formats.

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