The client wanted to ensure that its end customers would not face any cost impact during its worldwide multi-site Property Management System (PMS) software deployment cycle
The client realized that PMS deployment cycle had business cost impact to end customers. High dependency on 24/7 human driven program management of upgrade cycle added challenges of maneuvering large volume of unstructured data-points like Task competition status, shift-transitions, shift-rotation, unplanned leave gap fulfillment, single dashboard and reports for decision making, etc
ITC Infotech conceptualized and build “OperaElit” MVP in short time based on iterative feedback from client stakeholders, end customers and select members from core TASC team. The Tool ensured that client’s end customers were given a seamless and intelligent PMS upgrade cycle across all the locations worldwide with reduced human dependency to program and manage the effort.