Automation Initiatives Helped Reduce Resolution Time by 60% for a Multi-national Aerospace Business Group

Situation

The client used SharePoint as main platform within the organization to provide admin support for maintaining sites on SP server. It was labor intensive and included activities like site deletion, access permission and email notification

Impact

The manual effort and redundant processes were impacting productivity. The company wanted to reduce the manual effort and redundant processes

Resolution

ITC Infotech helped the client enhance its SharePoint platform support by using automation and scripting. They established an SLA based 20/8 Offshore Support Model with effective governance mechanism to provide L-2 support along with monitoring and maintenance of the Intranet, Internet and Extra net environment

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