AI & NLP Based Claim Processing Automation Solution Reduces Resolution Time By 80% for European Airline

Situation

The client’s operations team manually handled all customer complaints and grievances received through the Feedback System, including validating claims and calculating compensations. Manually handling claim processes required extensive efforts and increased turnaround times

Impact

Manual resolution of customer claims proved detrimental to overall bottom line and significantly increased time to close complaints, thereby creating negative customer experiences

Resolution

ITC Infotech proposed a solution to automate the Claim Process. The team then implemented an approach driven by AI and NLP to automate Irregularities Compensation and handle customer complaints

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