‘Touchless’ Automated Solution For It Application And Infrastructure Operations For A Leading F&B Organization

Client:

The client is one of the world’s leading Food & Beverages manufacturers of Belgian-Brazilian origin, with 600+ brands and a presence in 150+ markets.

Problem Statement:

The client with its diversified IT portfolio of over 200+ applications, supporting multiple business functions & processes, was facing problems due to a disparate IT landscape. High ITSM cost, risk of oversights, availability issues and processing delays were causes of concern.

Benefits Achieved:

‘Zero Touch’ end-to-end monitoring and reporting, with auto-resolution of certain common rule-based scenarios, and improved uptime of applications.

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