Integrated Loyalty Management Solution to Improve Customer Experience for a Leading Nordic Airline

Client:

The client is a leading Nordic airline, considered to be one of the oldest operating airlines in the world. The airline, with a fleet of 80+ aircrafts, operates flights for destinations around the world.

Problem Statement:

The client’s Loyalty Management program was not designed to cater to the varied requirements of the members, lacking the scalability and efficiency to manage high volumes of transactions.

Benefits Achieved:

Higher customer retention, improvement in customer help desk communications, effective sales and partnership management, optimization of partner interface management, and timely invoicing to airline partners.

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