As a leading new age partner of Oracle, we at ITC Infotech are excited to meet with you at the Oracle Modern Customer Experience event in Chicago from 10-12 April, 2018. Modern CX brings an integrated approach to CX, and we are looking forward to discussing exciting opportunities for a Digital future with you.

ITC Infotech is helping global leaders redefine CX, and create a sustainable competitive differentiator.

At Oracle Modern CX, drop by the ITC Infotech Kiosk to understand more about our solutions across: Customer Experience | AR Connected Service | Oracle Hospitality | Siebel Modernization

Oracle OpenWorld 2017 Platinum Partner

ITC Infotech is Oracle’s global Platinum Partner across Oracle Cloud CX apps (Sales, Service, Marketing, Loyalty, Commerce, Social, Field service, Mobility), Oracle ERP cloud, BI, big data, and Micros Hospitality offerings.

A dedicated “Oracle Industry Solutions COE” powers ITC Infotech’s deep B2C/B2B industry expertise, across Retail, Consumer Packaged Goods (CPG), Travel, Hospitality and Transportation. Independent research firm, Forrester Research Inc., has cited ITC Infotech in its report titled “Leading Oracle Services Providers globally”.

Success Smiling: Landmark Group

Landmark Group Optimizes Campaign Velocity with Oracle Marketing Cloud

Oracle Marketing Cloud’s product strategy, execution ability, integration capabilities, and simple user interface met our expectations to address rising campaign velocity, variation, and volume. ITC Infotech’s implementation services helped us get on track with our campaign management journey. — Rajesh Garg – Group CFO, Landmark Group.
View details here>>

Augmented Reality Enabled Connected Service Experience

Oracle’s portfolio for Customer Experience (CX) applications is best of breed and is highly recommended by clients. PTC’s Thingworx Experience (formerly Vuforia ) is the industry’s market leader in augmented reality solutions. ITC Infotech’s “Augmented Reality for Connected Service” solution is built drawing upon our success delivering IoT & CX applications to our clients.

As a strategic Oracle and PTC partner, ITC Infotech’s Augmented Reality (AR) solution offers cutting edge benefits, including:

Self Service

Accessing a knowledge base which has FAQ’s , manuals and training material in an AR overlay; Guided questionnaire to help resolve maintenance issues

Assisted Service

Interacting with call center agents to help diagnose & fix issues; Order parts to stock or help with current repair

Field Service

Help technicians read and assess IoT data; View past maintenance schedule based on previously recorded incidents, activities and asset information

As organizations evolve to service based revenue models, providing excellence in service through all channels become paramount to that goal. Augmented Reality for Connected Service provide tools to help customers, call center agents and field service technicians to engage and drive service excellence.

Depending on the customer’s environment, the Oracle CX Applications referred to here may include Oracle Service Cloud, Oracle Policy Automation, Oracle Field Service Cloud, Oracle IoT Cloud, Oracle ERP Cloud, Oracle EBS & Oracle Siebel CRM.

Redefine Customer Experience: Your Partner for Oracle Cloud

The customer is being rediscovered, giving rise to the need for a defined and actionable enterprise customer experience strategy that drives a renewed focus on customer acquisition, retention and delight.

Each and every customer interaction delivers a brand experience, and with ITC Infotech’s services & solutions for Commerce, Marketing, Loyalty, Sales & Service, you can ensure your most profitable customers stay loyal.

View industry specific services and solutions here>>

Modernizing Siebel Could be Simpler than You Thought

Why Modernize Siebel?
Rip-and-replace is not the only way to modernize Siebel, as modern Siebel provides best of UI/UX (Open UI) which can run on any device, any browser, provide Mobility in connected or airplane modes, IOT integration, seamless upgrades, and so much more. It also allows mix and-match by integrating Siebel with Cloud Apps thereby allowing you to have best of both worlds. Siebel on Public Cloud allows Siebel to be run as a SaaS application and ITC Infotech provides this service to customers.

Next-Generation Hospitality Services

ITC Infotech’s parent ITC Ltd runs one of the largest and most profitable Green, Luxury Hotel Chain Company in India ( ), which means:

  • Hospitality runs in our DNA, hence our Domain capability is higher than most IT services companies
  • We have world-class cutting-edge solutions already implemented in our hotels, which means lower risk, proven business value, lower overall TCO
  • We are HTNG Corporate member and hence connected with forums
  • We have been Micros Hospitality services partner for over 10+ yrs. and now Oracle-Micros services partner and have done 1000+ Implementations and 2500+ upgrades

We provide Customer & Guest experience services, ERP Services, Micros Services, BI/Analytics Services and Infrastructure & Helpdesk services to Hospitality customers.

Put #Digitaligence to work for you. Get in touch with us now!

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