Driving transformation by partnering with the right ServiceNow experts

is #Digitaligence at work!

One of the biggest challenges faced by organizations, today, is creating processes that keep up with the speed of business growth. We, at ITC Infotech, understand this need and make it possible by leveraging our ServiceNow expertise. We are a certified ServiceNow partner and our high CSAT score stands as evidence of our success. What makes this possible is our highly experienced and certified team of experts in the ServiceNow implementation and application development realm. We make your global shared business initiatives a seamless experience.




Organizations around the world are veering towards ServiceNow to bring transformative value to their business processes. Our in-depth knowledge of the platform enables us to deliver exactly what our customers want.

    • Strategy Workshops
    • Business Process Analysis
    • Solution Architecture and Design
    • Roadmap Creation
    • Assessments
    • Implementation services
    • Review and assessment services
    • Integration services
    • Reporting & Dashboard
    • Administration and development
    • Platform support
    • Performance assurance
    • Upgrades
    • Customization support

Business Need

Our 360-Degree ServiceNow Offerings

  1. IT Services Management (ITSM)

    Transformation is a necessity if businesses are to survive in today’s ever-changing IT landscape. Our ServiceNow ITSM offering ensures that incidents are resolved effectively at lightening speeds through quick root-cause analyses. We align change management to the speed of business transformation. We design user interfaces such that self-service portals are intuitive enough for users.

  2. IT operations management (ITOM)

    The advent of cloud and supporting technologies has changed ITOM drastically. The project outcomes are most often dependent on the ITOM ecosystem. Our ServiceNow offerings include executive-level dashboards that offer 360-degree view of organizationwide operations. We make seamless on-demand routing for quick resolution of escalations possible. The solution includes well-mapped configuration management database and service mapping.

  3. Orchestration

    There are always certain IT events and tasks that can be set right without manual intervention. We bring agility and automation to such tasks. The result – more time to bring efficiency to IT operations that demand human intervention and reduction in IT operations costs.

  4. Customer Service Management (CSM)

    Brining personalization and efficiency to customer service is only possible when an organization is able to glean customer information and gain insights beforehand. Our ServiceNow offering for CSM makes this possible. Here’s what we offer: intuitive customer engagement, omni-channel support, and automated response to customer inquiries, all while cutting down the cost.

  5. HR Modules

    Making way for an empowered workforce to create leaders of tomorrow is what we help our clients can achieve through ServiceNow. The solution automates repetitive tasks. Intuitive employee service portals, change management, employee mobility, and effective onboarding and offboarding processes are all part of the solution.

  6. Custom Application Development

    The effectiveness of any solution lies hugely on customization. We understand that your expectations from ServiceNow are unique. We work with your internal stakeholders to customize applications such that individuals across departments and geographies enjoy a seamless user experience and derive results.

Delivering Models

  1. Agile Implementation

    Agile Implementation

    • Delivery by Dedicated set of resources
    • Can be Managed Services (PAAS) or Fixed Bid Implementation Services
    • Business Drivers
    • Greater control on business
    • Dedicated Named resources
    • High Risk projects
    • Takes ownership of Consultation, implementation, Deployment and Support
  2. Staff Augmentation

    Staff Augmentation

    • Delivery by Dedicated set of resources
    • Business Drivers
      • Customer gets ownership of resources
      • Greater control of project
      • Greater flexibility and scalability
  3. Factory Model

    Factory Model

    • Delivery by Dedicated set of resources
    • Business Drivers
      • Story based phased implementation approach
      • Minimizes risk and provides efficiency and robustness in governance.
      • Leveraged offshore Centre of Excellence teams
      • Effort based costing ensure lower TCO.
  4. Competent Advisory

    Competent Advisory

    • Formulating the right decision strategy & implementation roadmaps
  5. Annual Maintenance

    Annual Maintenance

    • Onsite and offshore application support model
  6. Competent Advisory

    Integration Support

    • Blend of complex enterprise applications to align with business processes

Business benefits

  • To enable ServiceNow services through a factory-based model
  • Providing services using a story-point delivery model
    • Work with the Customer SPOC and Business analysts to understand the functional specifications
    • Create the stories and ensure feasibility of deployment
    • Sign-off on effort estimates
    • Manage delivery and performance
  • Provide QA and warranty services for deliveries
  • Monthly performance reporting




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Contact Us | Sitemap | Corporate Identity Number: U65991WB1996PLC077341 | For any queries or grievances contact Mr. Arijit Ray at contact.us@itcinfotech.com

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37