Responsive and specialized support, enhancing user experience,

is #Digitaligence at work!

Better user productivity relies on an effective support system. This directly impacts ROI over the application’s lifecycle. Degradation occurs from a lack of appropriate maintenance of the product development environment.

Clients partner with ITC Infotech to achieve enhanced value from their extended PLM investments – through our unique mix of technical and consulting support. Our extensive expertise and cross domain experience of working with some of the world’s leading organizations on complex global PLM, ALM and SLM engagements helps us deliver end-user support, main application maintenance, proactive technological support and enhancements that significantly improve user adoption.


Clients work with ITC Infotech for technical and consulting support across areas:

  1. automotive-quality-process-accelerator

    Custom Application Maintenance

    • Lack of support for customized applications
    • Administration and maintenance requirement of client’s extended PLM system
    • Cost effective services on ongoing needs for small but critical productivity enhancements
  2. retail-&-consumer

    User Adoption

    • End users often require multiple crash course and trainings on the new application
    • Limited support adversely impacts adoption and limits usage of new systems
  3. Successful-implementations

    Business and Application Dynamics

    • Varying business cycles necessitate faster response to scale up and down support needs
    • Increasing global footprint for organizations require 24X7 support
  4. data-migration

    Appropriate Skills

    • Complexity of extended PLM landscape requires varied specialized skills
    • Increasing cost of in-house resources
    • Need for knowledge upgrade to stay ahead
  5. implementation-accelerators

    Proactive Intervention

    • Proactive interventions along with reactive support to reduce TCO
    • Proactive health check and interventions on extended PLM infrastructure

ITC Infotech helps clients upgrade to the latest product development, requirements management or service information management platform and realign their systems to new business requirements, while ensuring successful migration of preexisting large, complex data and processes.

Our data migration frameworks consist of a proven approach with 200+ predefined tools and process templates to enable faster and risk-free migration.

  1. Service-life-cycle-management-services

    Migration Assessment

    We help analyze current environment comprising data, configuration or customization, hardware and software compatibility, future scalability needs and recommend right-fit strategies including timeline, risk and mitigation plan for upgrade and migration.

  2. Process Methodology

    Migration from Source System to PTC’s Suite of Products – PLM, ALM and SLM

    We enable upgrade and migration from legacy and disparate system to PTC’s suite of products — for example:

    • From eMatrix, SMARTEAM, ENOVIA, Agile, or TeamCenter to PTC’s Windchill PLM including Pro or Intralink migration
    • From legacy or other PLM to PTC FlexPLM
    • From legacy or other ALM to PTC Integrity
    • From legacy or other SLM to service and parts information solution
  3. plm-for-small-&-medium-businesses

    Data Reorganization

    We execute process and product data reorganization in the case of merger, acquisition or a divestiture where systems and data need to be reorganized with common standard processes.

  4. system-upgrade

    CAD Data Migration

    We enable migration of legacy CAD data and other CAD data into the new environment.

  5. application-support-&-integration

    Data Migration Across PTC Windchill Instances

    We enable data migration from multiple sites (instances) to one instance of PTC Windchill.

Business benefits

  • Provide end-user adoption support while monitoring application and infrastructure lifecycles
  • Specialized support team to introduce enhancements, ensuring best-in-class performance
  • Lower total cost of ownership
  • Enable process improvements with key enhancements on customization and workflows while creating a seamless environment
  • Enable businesses to switch to product development faster
  • Gain necessary maintenance and support to deal with changing market demands
  • Ensure uninterrupted running of applications and processes
  • Automate application maintenance and monitoring
  • Infrastructure and database support for all work streams and environments



Case study

Enabling Collaborative Product Development

Unavailability of product development data and lack of collaboration between geographically dispersed teams was ...

Case study

Accelerating Product Development with Automated Workflows and...

The client was struggling with increasing sampling costs and long development cycles.

Case study

Driving End-user Adoption for PLM Implementation

Our client was looking for a solution which would enable faster adoption for a large user base, effectively manage ...

Case study

Integrated Technical Content Delivery System Leads to Significant...

A leading automobile manufacturer was facing challenges in creating informative user guides and technical manuals to ...

Case study

Customized Assortment Building Platform through PLM

Our client had various National Organizations that were individually responsible for deciding assortments, creating a ...


Production Order Tracking in PLM for Retail, Footwear & Apparel...

The fast paced fashion cycle has put tremendous pressure not only on the Product Development but also on the entire ...
Streamlining Operations to Enable Global Transformation

Case study

Streamlining Operations to Enable Global Transformation

The client, one of the oldest and most reputed men's clothing chains in the United States, was preparing to scale up ...
Reducing time-to-market by unifying business processes

Case study

Reducing Time-to-Market by Unifying Business Processes

The client’s complex wholesale business entailed catering to the needs of their customer base, brands & ...
A quick Out-of-the-box PLM Implementation Helped a Leading Running Shoe Retailer Achieve Streamlined Product Development

Case study

A Quick Out-of-the-box PLM Implementation Helped a Leading Running...

With the Retail and Consumer Goods industry seeing increasingly shorter product cycles and more variants, our client ...
Modernizing Design-to-Production Cycles

Case study

Modernizing Design-to-Production Cycles

Outdated systems and manual workflows were resulting in unreliable data and reactive decision-making.
Optimized New Product Introduction Process Enabled Significant Cost Saving & Productivity Improvement for Leading Consumer Retailer

Case study

Optimized New Product Introduction Process Enables Significant Cost...

With roughly 60% of products sold at the retail stores being designed in-house, and their manufacturing outsourced to ...


Value delivery in action: Pricol
Pricol is an automotive components and precision engineered products manufacturer. Hear directly from Pricol Group Chief Information & Technology Officer talk about creating value with ITC Infotech...

iTech 2015 – IoT Hackathon

PLM Partners in Progress: PTC

Enabling future readiness through PLM Services &...


iTech 2016 – Startup Showcase


21 bn

Connected devices by 2020


Reduction in quote-to-order cycle time with smart manufacturing


The fourth industrial revolution - Customer-centric digital manufacturing

Put #Digitaligence to work for you. Get in touch with us now!

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Contact Us | Sitemap | Corporate Identity Number: U65991WB1996PLC077341 | For any queries or grievances contact Mr. Arijit Ray at

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37