Advancing customer experience in a digital, dynamic, disrupted industry

is #Digitaligence at work!

Consistently great hospitality experiences are often a result of masterful synchronization of customer enablement, partner programs, employee engagement, vendor relationships, applications and other services that cohesively align to build a successful brand.

Hospitality leaders partner with ITC Infotech to leverage our intelligent API management solutions and services to stabilize the communication process between data and services. Our consistent, personalized and contextual customer led approach to API management helps build brand loyalty and ensures customer satisfaction. Hospitality majors can quickly and seamlessly on-board affiliates from around the globe, expand their footprint, increase collaboration, and deliver a consistent and contextualized omni-channel customer experience.




Hospitality companies work with ITC Infotech to map individual market requirements with processes and technology portfolio dependencies, in order to create industry-leading API management solutions across platforms.

  • Advisory services: Comprehensive strategy and roadmap designing, along with technical consultation
  • Managed services: On-boarding, platform support and maintenance
  • Architecture services: Architecture assessment and platform definition
  • API implementation: End-to-end implementation including platform set-up, service development and testing

Business benefits

  • Increase brand and business footprint via personalized customer experience across application channels
  • Enhanced digital growth by innovative collaborations with partners, affiliates and employees
  • Consolidated hotel inventory control
  • Increased revenues from review sites
  • Enables informed decisions making by democratizing data and establishing partner alignment



Case study

Comprehensive Information Governance Strategy & BI Initiative...

The client had promoted multiple loyalty programs, business information deliveries, information technologies and ...

Case study

Well-defined BI Strategy & Roadmap Improves Cost Visibility

The client needed a dynamic framework to access their BI tools to efficiently collate and organize data to convert it ...

Case study

Introduction of Coalition Loyalty Program Across Premium Brands...

Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ...
Improving Guest Services with RFID-based Guest Recognition System for a Leading Hotel Group

Case study

Improving Guest Services with RFID-based Guest Recognition System for...

In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ...
Create a heightened contextual customer experience through an effective loyalty program


The Role of a Loyalty Program in Creating Contextual Customer...

Contextualization of customer experience allows brands to identify their target audience. By linking historical data of ...


Delivering competitive advantage through Customer Experience
View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods.

iTech 2016: AR/VR Hackathon

iTech 2015 – IoT Hackathon

Trade Promotions Optimization

10th Edition: Supply Chain Practitioners Council (SCPC)


50% +

Hotel bookings were online in 2015

45% to 85%

More revenues by harmonizing Revenue Management, Reservations & Marketing


By 2017, millennials will rise up as the most dominant consumer group - replacing baby boomers

Put #Digitaligence to work for you. Get in touch with us now!

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