When self-service portal solutions don't just meet customer expectations, but exceed them,

it’s #Digitaligence at work!

In an increasingly competitive and commoditized health insurance industry, customer experience will be the key differentiation – providing a competitive advantage to industry players.

Health insurers partner with ITC Infotech, to deliver meaningful, lasting and differentiated customer experiences by leveraging integrated self-service portal solutions to provide mobility and personalized transactions.

DIGITAL CUSTOMER EXPERIENCE

Digital Customer Experience

BUSINESS CHALLENGES

Given that health reforms and state health insurance exchanges will open up a retail market for at least 23 million shoppers by 2018, managing customer experience in health care has emerged as the single most important competitive advantage. Reports indicate that despite calling 2016 as the ‘Year of the Customer’, health care organizations need to work even harder to engage customers.

SOLUTION OVERVIEW

ITC Infotech offers health insurance customers an enhanced experience using a self-service portal and mobility solutions. ITC Infotech’s self-service portals provides consumers with personalized transactions, while helping health insurance clients optimize costs.

Our constituent portals, built using the latest digital technologies, also enable interactions between the customer and any other player involved in the transaction i.e. providers, employers, members, administration and support.

RESULTS

  • Increased customer satisfaction
  • Improved customer retention, loyalty and advocacy
  • Sustained customer engagement leading to long-term profitability
  • Increase in revenue through cross-selling and upselling

RESOURCES

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Customer Experience for the Health Insurance Industry

#Digitaligence

$9.5 tr

The forecast for net global healthcare expenditure by 2018

83%

Consumers willing to share their medical records with a health system in order to aid in their own diagnosis and treatment

40 years

Age of technology used to manage claims process by many insurers - hindering innovation

Put #Digitaligence to work for you. Get in touch with us now!


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