Data helping you keep a tab on the pulse of the customer,

is #Digitaligence at work!

Leveraging social analytics in claim servicing, policy administration and underwriting enables targeted selling. Social data mining has created a paradigm shift in the way the Insurance industry identifies customer needs and creates service offerings.

Clients partner with ITC Infotech to gain insights from across social media channels, and work with us to integrate this information with their existing system to improve customer centricity.


The ability to analyze huge chunks of data from across sources, and view emerging patterns to take informed decisions quickly is a source of compelling competitive advantage for Insurers.


  • Sentiment analysis
  • Targeted product offerings
  • Social reach and engagement statistics
  • Integrated social insights dashboards
  • Analysis of brand sentiment
  • Self-service admin control panel


  • Dynamic digital platforms to strengthen customer relationship and improve operational efficiencies
  • Access to real-time customer feedback
  • Quick-turn processing
  • Competition analysis
  • Analysis of internal and external communications, for compliance


Unique & Offshore-Driven Monitoring Services Model Helped Reduce Operational Cost by 65%

Case study

Unique Offshore-Driven Monitoring Services Model Helps Reduce...

It was crucial for our Insurance client to make sure that their users and customers got continuous and trouble free ...
Set-up a Centralized Data Warehouse System for leading Insurance Company with 100% Data Testing

Case study

Set-up a Centralized Data Warehouse System for leading Insurance...

The customer lacked a centralized, integrated data warehouse that could support the products and services to ...


Transformational Digital Banking Solutions
Today’s digital consumers are redefining how banks engage with and service their clients. With ITC Infotech’s converged data & digital solutions, Banks can surge ahead of competition by...

Integrated solutions for the Health Insurance industry

Contextualize Customer Experience across channels

Process Mapping – A force multiplier for requirements...

Customer Experience for the Health Insurance Industry



Cost reduction reported by insurance agents who embraced digital practices


Reduction in turnaround time on key insurance processes by insurers who adopted digital technologies


Of insurers globally are expected to use Big Data for pricing, underwriting and risk selection, by 2018

Put #Digitaligence to work for you. Get in touch with us now!

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