Building customer centricity in insurance

is #Digitaligence at work!

In a highly regularized and commoditized market, Insurers are increasingly turning to customer experience to create a sustained competitive advantage. With digital disruptions reshaping the industry, insurers have to reinvent marketing strategies, optimize aspects of customer-centricity and grow into tech-savvy providers to become more intuitive, interactive and informational.

Leading Insurance players partner with ITC Infotech to standardize their data and processes and drive operational efficiencies – creating the ability to leverage sophisticated analytics to accurately predict outcomes. Our digital solutions help insurers put customers at the center of their business, get products to market faster and improve operational efficiency while optimizing costs – a winning strategy in the new digital dynamic.


The modern trend in the Insurance industry calls for self-services and customer centric solutions that can reduce costs and streamline processes. ITC Infotech delivers process optimization and deeper insights leading to better underwriting and increased profitability. Our offerings cover a range of services in the entire value chain including Quotes, Sales and Channel management, New Business and Underwriting, Policy Issuance and servicing, Claims Management, MIS and Regulatory Reporting, Finance and Accounting.

  1. property-&-casualty

    Property and Casualty

    Various factors such as technology, pricing, rising customer expectations, changing economy and interest rates along with political and regulatory uncertainty are going to impact P&C insurance in coming years. Companies would be looking for an outside-in approach that would start with the customer and carry through to changing digital trends and market shifts. In this eco-system, ITC Infotech has been instrumental in supporting global insurers with cutting-edge IT services.

  2. life-insurance

    Life Insurance

    Life insurance and Pension schemes, being excellent wealth preservation tools among B2C and B2B customers, need to be managed with a robust technological infrastructure as customer experience will be driven by better service. ITC Infotech, as a leading IT partner to Life Insurance and Pension, provides robust IT services in the sector.


Blockchain for Insurance Whitepaper.cdr


Blockchain for Insurance

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Effective Tracking of Sales Opportunities & Customer Needs...

The client was using an outdated version of CRM. There was no central visibility of existing business opportunities ...
Business Case Creation & Solution Implementation Roadmap for a Leading Insurance Company

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Business Case Creation & Solution Implementation Roadmap for a...

The client’s business processes and systems were fragmented. There was unmanaged spend of half a billion dollars and ...
Unique & Offshore-Driven Monitoring Services Model Helped Reduce Operational Cost by 65%

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Unique Offshore-Driven Monitoring Services Model Helps Reduce...

It was crucial for our Insurance client to make sure that their users and customers got continuous and trouble free ...
Set-up a Centralized Data Warehouse System for leading Insurance Company with 100% Data Testing

Case study

Set-up a Centralized Data Warehouse System for leading Insurance...

The customer lacked a centralized, integrated data warehouse that could support the products and services to ...


Transformational Digital Banking Solutions
Today’s digital consumers are redefining how banks engage with and service their clients. With ITC Infotech’s converged data & digital solutions, Banks can surge ahead of competition by...

Integrated solutions for the Health Insurance industry

Contextualize Customer Experience across channels

Process Mapping – A force multiplier for requirements...

Customer Experience for the Health Insurance Industry



Cost reduction reported by insurance agents who embraced digital practices


Of insurers globally are expected to use Big Data for pricing, underwriting and risk selection, by 2018


Reduction in turnaround time on key insurance processes reported by implementing Digital practice

Put #Digitaligence to work for you. Get in touch with us now!

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