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European Banking Forum

European Banking Forum (EBF) is Europe’s leading banking forum. This year leading European retail banks will come together to discuss their strategy for digital transformation. The event will focus on use-cases and experience-based insights to provide attendees with useful and practical knowledge. This includes examples of structural changes which have increased agility and customer-facing solutions which have dramatically improved the customer journey.

ITC Infotech was present at the event as Silver Sponsors at the event.

ITC Infotech expert presented a session at the event
An Abstract:
Conversational Banking – A new dimension to the customer interaction model

  • Exploring today’s AI development which presents astonishingly deep customer insights
  • Highlighting importance of design thinking to support a multi-dimensional perspective on customer experience design
  • Reviewing conversational banking which simplifies and automates complex customer journeys

ITC Infotech brings a strategic organizational focus to the BFSI (Banking, Financial Services & Insurance) industry and provides rich domain experience powering services across Digital Banking, led by a strong Business Consulting practice. Our services and solution offerings span across Retail, Corporate and Investment Banking with specific focus on enhancing customer experience by rendering the right digital offerings through appropriate channels driven by analytics insights generated on the customer. ITC Infotech is selected by clients as their digital partner for the solution accelerators & frameworks in the areas of ‘Digital Bank in a Box’ and Customer Value Management propositions.

Click here to read more on European Banking Forum, 2018

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