Providing a seamless, personalized and contextualized experience across channels,is #Digitaligence at work! Overview |Delivering Results |Offerings |Resources Customer Experience has taken prominence as a key competitive advantage for companies across industries. Consumer preferences are changing rapidly, and to win in the Digital age, companies must act now. Both B2B and B2C companies need to take a closer look at their customer data, and glean insights to fundamentally rehash the way they engage across channels, delivering consistent, seamless and relevant experiences throughout the customer journey. As a CX transformation partner to some of the world’s leading brands, ITC Infotech works with clients to help predict customer preferences with actionable insights. CUSTOMER-BRAND DIGITAL INTERACTION CONTINUUM DELIVERING RESULTS Consistently delivering great customer experiences that is contextualized & seamless across channels, while predicting customer behavior takes a concerted effort – our digital CX transformation services & solutions are doing exactly this, and is best reflected in the loyalty management, trade promotion management, marketing automation, social relationship management, and both B2B and B2C mobility solution areas. Built on a strong foundation of domain depth and technology experience, ITC Infotech has enabled some of the largest corporations in the world to derive value from their CRM and customer experience initiatives. Our expertise spans across CPG, retail, airlines, travel, hospitality and BFSI industries straddling leading platforms such as Oracle, Salesforce, and Microsoft Dynamics. SOLUTIONS Augmented Reality for Connected Service Eloqua & Siebel Integration – EASI Responsys & Siebel Integration – RASI Retail Execution Siebel AMS for Consumer Packaged Goods Siebel Open UI Innovation Lab Integrated Trade Promotion Management Customer Value Management for Airlines Loyalty Management for Airlines Self Service Portal for Health Insurance Customer Value Management for Retail Digital CX for Banks SERVICES Customer Experience Consulting & Roadmap Data Management & Analytics Mobility Solutions RESOURCES Case study Insurance Company CRM Upgrade Case Study Effective Tracking of Sales Opportunities & Customer Needs through CRM Upgrade for UK Specialty Insurance Company Download Brochure ITC Infotech’s Oracle CX Solutions on Cloud & Mobile Platforms Personalizing experiences is key to building better business. Inability to quantify promotion effectiveness due to lack ... Download Brochure Customer Value Management (CVM) In a constantly changing customer ecosystem and increased channels to sell, it becomes very critical for us to gather ... Download Case study Comprehensive Information Governance Strategy & BI Initiative... The client had promoted multiple loyalty programs, business information deliveries, information technologies and ... Download Case study POS & Loyalty Backend Integration Enhances Customer Experience Inability to fully deliver on a superior customer experience due to technology bottlenecks and less than adequate ... Download Case study Introduction of Coalition Loyalty Program Across Premium Brands... Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ... Download Case study Enhancing End-User Experience Through Unique Business Process... Building a high degree of client satisfaction and delight by offering quality value added services. Download Infographic Customer Value Management (CVM) ITC Infotech’s Customer Value Management (CVM) framework is a closed loop process that enhances knowledge about ... Download Brochure Leveraging Data for Differentiation Financial institutions are increasingly looking at enhancing customer experience by effectively managing data, from ... Download Brochure Customer Acquisition – Hunting in the Digital Marketplace Today's digital customer researches financial services on demand - transforming the financial services purchase funnel, ... Download Brochure Customer Experience Management: From Strategy to Execution In order to optimize customer experience, financial institutions must understand the needs and behaviors of customers. ... Download Brochure Core Banking Surround Services Banks today are reinventing their business and operating models to address changing market dynamics. To win in the ... Download Case study Unified View of Customer Data Improves Profitability & New... The client embarked on a CX 2020 Transformation program – a 5 year journey to improve client experience resulting in ... Download Case study Defining Single View of Customer (SVC) Strategy & Roadmap The client was using multiple applications across LOBs (Line of Businesses) and entities to store and manage customer ... Download Case study Loyalty Strategy and Roadmap for a Large GCC Based Retail Conglomerate While the existing loyalty program witnessed significant growth in its member base, the program was still not ... Download Case study Improving Guest Services with RFID-based Guest Recognition System for... In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ... Download Whitepaper The Role of a Loyalty Program in Creating Contextual Customer... While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing ... Download Whitepaper Measurable Loyalty – An Imperative for Multi Concept Retail... Despite significant investments in Loyalty programs, retailers across the board are unable to measure the effectiveness ... Download Case study Improving Marketing RoI through Analytics Driven Campaigns The client had limited knowledge about their customers. Despite having a loyalty program in place, customer churn in ... Download Case study Robust CRM Solution Reduced TCO & Improved Performance Efficiency The client, a Fortune 500 company, wanted to develop and implement a CRM solution based on Siebel to enable integrated ... Download Case study World’s Leading Brewery Uses Innovative Algorithms to Provide... Given the glut of SKUs, sales persons were unsure of what SKUs to pitch to stores while stores were hesitant to order ... Download Case study Improve Coupon Effectiveness enabled by Flexible Simulation Tools to... ITC Infotech’s user-friendly simulator tool designs coupon promotions for generating targeted sales lift while ... Download Case study Enabling an Integrated & Effective CRM-SFA System to Ensure... The client was using multiple disparate applications to manage and monitor its sales force and customer relationship ... Download Case study Integrated Technology Platform for Improved UX & Better Customer... The client needed to revamp the existing website to create an integrated platform capable of hosting responsive and ... Download Case study Responsive User Friendly Portals Enhances Customer Satisfaction The portals of a newly licensed health insurance company were not customer friendly and lacked some basic features ... Download View all Videos ITC Infotech’s Lightning Connector Series 1 In this next-gen connected world, Digiteligence is the key to success. ITC Infotech has embarked on a journey in this connected world where our technology think heads have come together to enable... × ITC Infotech’s Lightning Connector Series 1 In this next-gen connected world, Digiteligence is the key to success. ITC Infotech has embarked on a journey in this connected world where our technology think heads have come together to enable this transformation. ITC Infotech’s Lightening Connector Series 1 empowers seamless connectivity and data sync between Oracle Hospitality and Oracle Loyalty App, enabling you to access and update customer data in real time. Be future ready with DigitaligenceAtWork by MD & CEO... × Be future ready with DigitaligenceAtWork by MD & CEO Sushma Rajagopalan Watch ITC Infotech’s MD & CEO Ms. Sushma Rajagopalan explain how companies can be future ready with DigitaligenceAtWork ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies. Delivering competitive advantage through Customer Experience × Delivering competitive advantage through Customer Experience View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods. Integrated CX Solutions for Sales, Marketing & Service × Integrated CX Solutions for Sales, Marketing & Service ITC Infotech – Oracle Cloud Partner for Sales, Marketing & Service. Synergize Enterprise CRM with Digital Marketing Automation through Oracle Marketing Cloud. Leverage Oracle Sales Cloud for planning, prospecting, collaborating and effective sales closures. Thrive in today’s customer empowered environment. Contextualize Customer Experience across channels × Contextualize Customer Experience across channels Delivering relevant personalized propositions to your customers, across channels, can help create lasting competitive advantage in a commoditized market. View all Partners #Digitaligence Over 50% Of consumers worldwide made a purchase based on an online recommendation By 2020 CX will overtake price and product as the key differentiating factor 96% Marketers agree personalization of the digital experience is critical to current and future success Put #Digitaligence to work for you. Get in touch with us now! 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