Our customer is one of the leading hotel and leisure companies with more that 700 properties across the world. It is a fully integrated owner, operator and franchisor of hotels and resorts with many internationally renowned brands. It also owns one of the premier developers and operators of high quality vacation interval ownership resorts.

Our customer had inherited a considerable mix of systems when it acquired other hotel chains, because of which there was a need to bring the entire array of applications to one common platform to ensure consistency of operations and data.

Our customer embarked on a five-year plan to transition the core business applications to a Services Oriented Architecture using UNIX and Linux based platforms, one of the largest of its kind. This included not only a Property Management System and a Central Reservation System, but also third-party products and channels such as revenue management, distribution channels, call center, consumer web site etc.

ITC Infotech was engaged for performance engineering services, to ensure on-time project delivery.

Our approach to this engagement was two phased and the delivery model used was dual shore, providing both economy of location benefits and quick resource ramping. Due to the short duration and the time-critical nature of the engagement, the learning curve for our consultants had to be very sharp in spite of the fact that Service Oriented Architecture is a fairly new concept. Moreover, there were issues like custom protocol and interfaces with third party software like Amadeus etc, which meant non-standard format of data files, thereby increasing the level of difficulty.

We successfully used the SW-CMM framework and our robust performance testing model, combined with ITC Infotech’s inherited domain knowledge in the Travel and Hospitality industry, leading to successful on-time completion of the engagement.

• We delivered substantial cost benefits by on-time delivery of the project, despite the numerous challenges of working on one of the largest SOA implementations in the world
• ITC Infotech’s role was more of a business partner than a vendor, thereby bringing added value to the engagement