The customer is a Fortune 500 CPG company with revenues exceeding USD 25 billion annually.

The customer’s application named – V3, is an integrated, maintainable, scalable and customized Customer Relationship Management (CRM) solution, supporting best practice processes in Trade Marketing & Distribution (TM&D) and Account Management.

V3 has been deployed across twenty plus markets across the globe. These markets range from developed economies such as UK, Canada to emerging markets such as Nigeria. During the implementation (deployment), the solution is localized to meet the requirements of the markets.

The customer needed a partner to manage the Full Life Cycle Product Engineering (Design, Build, & Testing) for the product. The customer also required a partner who could execute and managed the Product Engineering activities from offshore. Post the deployment of the solution, the customer also required Level 2 and Level 3 remote application support, which ITC Infotech is currently involved in.

During the testing phase of the Product Engineering Life Cycle, ITC Infotech helped in testing the product in an onsite-offshore model, which included:

Functional Testing

• Documenting and executing Unit testing
• Documenting and executing Integration testing
• System testing
• Regression testing
• Localization testing

Non-Functional Testing

• Installation testing
• Upgrade testing
• Compatibility testing
• Back-up and recovery testing
• Load testing on 900 PDAs for field order management
• Load testing on 900 laptops for Trade Marketing

• Smooth and effective multi-version, multi-country TM&D system roll-out and product management
• Reduced the time to market