Achieving optimal performance while optimizing costs,

is #Digitaligence at work!

In addition to product features, quality and reliability, cost of owning a product is also a major factor in a product purchase cycle. OEMs need to derive optimal price points for every service part in their portfolio, while increasing focus on aftermarkets, without compromising on profit margins and revenues. OEMs need to arrive at the optimal price point to secure their customer base and fight off competition from the non-authorized sector.

Leading OEMs partner with ITC Infotech to holistically address challenges arising from rapidly transforming supply chains by leveraging insightful analytics for better decision making on spare parts management and pricing.

BUSINESS CHALLENGES

Delivering world-class, post-sales service and support has a direct and positive correlation to improving brand image and repeat purchases. However, OEMs have historically given little attention to after sales

  • Increase dealer and customer loyalty
  • Existing manufacturing ERP systems are not customized to manage complex after-sales processes
  • Enabling dealer excellence in servicing customer needs requires service operations to have complex capabilities in terms of tools, processes and systems

SOLUTION OVERVIEW

ITC Infotech’s comprehensive spare parts management and pricing services categorically address every facet of an organization’s aftermarket requirements.

  1. 50px-SME-and-Corporate-Banking

    Consulting

    Through our supply chain consulting experts, we access current ‘As-Is’ supply chain model and identify challenge areas. We then create a business case to implement solutions required to manage the entire service parts planning across the supply chain network – right from supplier order planning to channel partner inventory management.

  2. automotive-quality-process-accelerator

    Implementation and upgrade

    We implement and upgrade service parts planning and pricing application projects globally across diversified industries through our proven hybrid global delivery model.

  3. application-support-&-integration

    Support services

    With our support services we help clients keep the product, database and ETL tool updated to manage the changing service processes effectively and efficiently.

RESULTS

  • Increased customer satisfaction through improved parts availability and optimized inventory
  • Reduced repair and ordering costs
  • Improved organizational visibility and productivity at all levels
  • Increased SLA compliance – customer commitments become competitive differentiators
  • Best fit pricing throughout the lifecycle in response to market, competitors and customer sensitivity
  • Increased revenue through better price alignment and greater precision for price adjustments
  • Better global pricing management to ensure consistent pricing and controlled cross-geographical pricing arbitrage.

Videos

Value delivery in action: Pricol
Pricol is an automotive components and precision engineered products manufacturer. Hear directly from Pricol Group Chief Information & Technology Officer talk about creating value with ITC Infotech...

iTech 2016: AR/VR Hackathon

PLM Partners in Progress: PTC

Enabling future readiness through PLM Services &...

iTech 2016 – Startup Showcase

#Digitaligence

10%-15%

Of all global parts revenue will be generated online by 2025

25%

Reduction in maintenance cost by application of IoT

80-20

80% parts produce 20% revenues

Put #Digitaligence to work for you. Get in touch with us now!

View all our office locations here

Join the conversation

  • facebook-icon
  • twitter-icon
  • linkedin-icon
  • gplus-icon
  • youtube-icon

© 2017, ITC Infotech India Ltd. All rights reserved. Disclaimer | Privacy Policy | Compliance

Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37