Transformation service efficiency while optimizing costs,

is #Digitaligence at work!

OEMs need shorter product cycles and more complex products to meet changing customer-needs. Our clients understand the value of accurate service information and the impact it has on revenue and performance.

Clients partner with ITC Infotech to circumvent expensive manual updates in the publishing process with the right information being shared through a robust single service platform solution.

BUSINESS CHALLENGES

A present day service manager’s goal is to provide service technicians with relevant, up-to-date technical information specific to product configurations and service events to improve service efficiency. However, companies face challenges in finding the right, easily decipherable information from trustworthy sources and in time, further complicated by complexities in:

  • Repurposing original CAD data to deliver rich 2D illustrations and 3D animations for use in assembly instructions, service manuals and parts catalogs, while ensuring consistency between service information and product design
  • Creating structured, reusable content components from scratch or from existing data sources to produce consistent and accurate product and service information across authoring environments
  • Identifying and managing product changes to improve data accuracy and keep service information up-to-date across product lifecycle
  • Defining applicability rules so that the most relevant service information is available for every product configuration and in an operating condition
  • Centralizing management of all service information and logical product-centric information organization to facilitate reuse
  • Reducing translation costs from overall cost of content publishing, while providing the necessary information in multiple formats
  • Maintaining common delivery channels to profile, assemble up-to-date service and parts information supported in different languages, accessible to technicians across network

SOLUTION OVERVIEW

ITC Infotech has created a detailed roadmap for service and parts information, which enables:

  • Speed in service and parts information creation and delivery
  • Accelerated availability of globalized service content
  • Improved service accuracy and resolution times

We offer implementation and integration services, upgrade and migration, technical writing, CAD 2D illustration and 3D animation, legacy conversion of technical manual, style sheet development, training and adoption, testing and application support.

RESULTS

  • High-quality personalized documentation
  • Timely and accurate documentation and regulatory submissions
  • Eliminating the need to recreate content for new documents by facilitating reuse of existing information
  • Reducing overall cost of publishing content in different formats
  • Improving time-to-market by automating the process of creating, managing and publishing information

Videos

Value delivery in action: Pricol
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Partners

#Digitaligence

10%-15%

Of all global parts revenue will be generated online by 2025

25%

Reduction in maintenance cost by application of IoT

80-20

80% parts produce 20% revenues

Put #Digitaligence to work for you. Get in touch with us now!

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Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37