Latest uploads

Filters

Enhancing End-User Experience Through Unique Business Process Management solutions

Case study

Enhancing End-User Experience Through Unique Business Process Management solutions

Building a high degree of client satisfaction and delight by offering quality value added services.

Download
The Role of a Loyalty Program in Creating Contextual Customer Experience

Whitepaper

The Role of a Loyalty Program in Creating Contextual Customer Experience

While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing and executing it. Brands should not limit loyalty programs as just a means to instant gratification. Instead, they should leverage loyalty programs for driving holistic contextualization interventions. Tomorrow, the extent of contextualization capability would potentially determine the strength of competitive advantage!

Automated Ancillary Services Offering System Enabled a Leading Airline Increase its Ancillary Revenue by 10%

Case study

Automated Ancillary Services Offering System Enabled a Leading Airline Increase its Ancillary Revenue by 10%

Deregulations or Open Sky policies led to increased number of Airline operations and also greatly enabled the Low Cost Carrier model. This led to extensive competition and fare wars in turn. The volatile financial market further added to the burden on the industry. Increasing the price was not an option since passengers are price sensitive and have alternate options to choose from. Therefore the airline was looking at alternate sources of revenue and began unbundling its service offerings. The unbundled products were offered as Ancillaries to the passengers

Download

Put #Digitaligence to work for you. Get in touch with us now!

View all our office locations here

Join the conversation

  • facebook-icon
  • twitter-icon
  • linkedin-icon
  • gplus-icon
  • youtube-icon

© 2017, ITC Infotech India Ltd. All rights reserved. Disclaimer | Privacy Policy | Compliance

Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37