Leading financial services product vendor in USA

Assessment of the Process implementation and process improvement recommendations

• Conducted Process Gap Analysis of the delivery organizational processes (Development, maintenance and release management)
  
• Used CMMI level 3 process framework for benchmarking
  
• Identified areas of process improvement and conducted a process improvement workshop
  
• Defined organizational processes (PPQA, Project management and Reviews)
  
• Created an organizational QA framework and ensured process training and implementation
  
• Conducted periodic audits to verify compliance

• Improved customer satisfaction
  
• Improved project reporting and organizational QA processes