Radically transforming the workplace for enhanced productivity,

is #Digitaligence at work!

According to Gartner, the digital workplace is a business strategy for promoting employee effectiveness and engagement through a more consumer-like computing environment. Offices are now becoming location and device agnostic and moving to the cloud or following the sun to reduce project duration and increase responsiveness.

Clients partner with ITC Infotech for a controlled and standardized environment at the workplace that guarantees highest productivity, with a customized experience for end users. ITC Infotech transforms workplace environments into high-functioning and high-performance platforms that customers rely on to thrive in the new dynamic.

DELIVERING RESULTS

ITC Infotech enables clients drive business value, increase IT efficacy and user interactions by weaving together disruptive technologies. Our workplace solutions framework combiner in-depth understanding of end-user computing experiences accrued over years of providing efficient end-user computing transformations across the globe, with user-centric designs – lead to the transformation of the workplace.

  1. Service-desk

    Service Desk

    End-to-end multilingual help desk with follow the sun framework – we bring in an “As A Service” model to this service by integrating tools, processes and people in a unique service delivery model. Our offering includes self-service portals, service catalog, automation frameworks, ticket workflow management and highly transparent customer satisfaction surveys, that help in base-lining and measuring end-user experience.

  2. Desktop-management-services

    Desktop Management Services

    Our remote, on-site and on-demand desktop management services are built on our extensive experience of working with global clients. Our services offer single window SLA-based responses and resolution to incidents and collaboration with the third-party suppliers. An on-demand dispatch model eliminates the need for dedicated technicians for smaller geographically spread out locations without compromising service quality and end-user experience.

  3. Enterprise-application-portal

    Enterprise Application Portal

    Our Enterprise Application Portal (EAP) is a unique solution which acts as an integrated web-based portal to transform user experience for application access, delivery and migrations. EAP provides end users and system administrators with an efficient and simple user interface which seamlessly integrates with industry-leading deployment tools like SCCM, Altiris, etc. Our portal also supports automated mechanism for self-paced and self-service-based migration to the latest desktop operating system Windows 10.

  4. Desktop-transformation-services

    Desktop Transformation Services

    OS image management, deployment services, wide range of desktop services that assist in delivering high quality end-user experience through standardization, automation and streamlining of services

  5. Migration-services-for-windows-10

    Migration Services for Windows 10

    ITC Infotech offers comprehensive programs including application assessment, Imaging and self-service-based migrations.

  6. Application-packaging-and-virtualization

    Application Packaging and Virtualization

    Proven subscription model for application discovery and rationalization, application packaging staging and deployment, and consulting and assessment services.

    Our clients have benefitted from using our application packaging factory, which can be availed as an on-demand packaging service as well.

  7. Messaging-and-collaboration

    Messaging and Collaboration

    With most enterprises moving to cloud and hybrid messaging and collaboration systems, the IT focus has shifted to strengthen the service layer between the cloud provider and the end user. Our WorkEZ framework offers end-to-end services providing a single point of contact to users / help desks providing immediate attention and proactive support for Microsoft O365 messaging and collaboration platforms.

  8. Enterprise-mobility-management

    Enterprise Mobility Management

    While company-owned mobile and tablet devices continue to incline, the need for a unified management tool has become a must. ITC Infotech’s unified device management solution combines both cloud and on-premises capabilities with detailed policy control and is easily scalable for large and small businesses.

  9. Tools-as-a-service

    Tools as a Service

    Services bundled with industry-leading ITSM and monitoring solutions help in keeping capital expenditure low and provides highly efficient frameworks and workflows leading to proactive management and increased service availability to users. Our proprietary WorkEZ framework incorporates enterprise application portal (EAP), hardware catalog, bring-your-own-device (BYOD) portal and Windows 10 migration.

Business benefits

  • Provides end-to-end intelligent and innovative unified device management
  • Enhances end-user experience by efficiently leveraging disruptive technologies
  • Quality solution across a range of challenges like multiple time zones, locations and countries
  • User-centric, cost-effective solutions and high delivery standards using customized resources
  • Eliminates the need for dedicated technicians at smaller locations

RESOURCES

Brochure

Protect Virtual Machines with ITC Infotech’s Cloud Backup...

"As virtualization platforms and functionality become more robust, more and more of your data and applications will ...

Brochure

Comprehensive Agentless Cloud Backup and Recovery Software for the...

ITC Infotech and Asigra Cloud Backup protects all of your organization’s critical data, including applications and ...

Case study

Standardized Managed Services for Mac Clients Enabled Performance...

There are about 2000 Mac devices operating within the customer’s IT environment. Unlike its Windows set-up, the Mac ...

Case study

Robust Incident Engineering And Program Management Support Services...

Lack of an effective service management system led to a major outage with the client’s mission-critical services. ...

Case study

Unique Offshore-Driven Monitoring Services Model Helps Reduce...

It was crucial for our Insurance client to make sure that their users and customers got continuous and trouble free ...

Case study

Effective Implementation of ITIL Processes Enables Server...

ITC Infotech helped the client improve overall performance efficiency and availability of their infrastructure - ...

Case study

Centrally Managed Remote Support for VDI Helped to Reduce Yearly...

The client implemented VDI (Virtual Desktop Infrastructure) for its Windows based corporate environment, provisioning ...

Whitepaper

Selecting a Cloud Backup Service Provider

This whitepaper explores key parameters enterprises looking at moving to the cloud need to consider while selecting ...

Whitepaper

Agentless Backup – Myth or Reality?

Backup and recovery software typically requires agents that are installed onto servers that a system administrator ...

Whitepaper

Cloud Backup and Recovery for End Point Devices

Armed with their own mobile devices and faster wireless speeds, your employees are looking to access corporate data on ...

Whitepaper

Enterprise Cloud Backup and Recovery Software for Private and Hybrid...

Protect your private enterprise cloud environment with a best of breed backup, recovery, and restore solution ...

Brochure

Agentless Cloud Backup and Recovery Software for the Enterprise

Customer data, product data, financial data, employee data—these for the lifeblood of modern organizations. And when ...

Case study

Streamlined SLA Based Offshore Support System Helped Reduce TCO...

A legacy portal based system supporting 56 applications, developed and maintained by internal IT team, faced roadblocks ...

Case study

A Cloud & Enterprise Services Company Improves its Incident...

The client is a global services organization (GSO) is responsible for supporting and maintaining the infrastructure of ...

Videos

Partners in Progress: Solvay
Chief Information Office (CIO) Solvay speaks about the long-standing association with ITC Infotech and the sustained value delivery. "ITC Infotech put in lots of effort to understand our needs &...

iTech 2016: AR/VR Hackathon

iTech 2015 – IoT Hackathon

Trade Promotions Optimization

Data Plumbing at Work

#Digitaligence

43%

Companies using cloud technologies wished they adopted sooner

2018

90% of people will have unlimited and free (advertising-supported) storage by this year

80%

Of global enterprise IT organizations will commit to hybrid cloud architectures by 2017

Put #Digitaligence to work for you. Get in touch with us now!

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Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37