An interactive, intelligent interface enhancing user experiences,

is #Digitaligence at work!

Empowering and accelerating businesses in the digital age requires seamless access to information across platforms and devices. Oracle’s Siebel Open UI, a standard-based open client, is a powerful framework to meet these demands,  especially from the point of view of an increasingly mobile workforce.

Clients across industries running mission critical operations on Oracle’s Siebel platform, partner with ITC Infotech to realize the potential of Open UI across their organization. As Oracle’s first co-innovation partner for Open UI, ITC Infotech has developed multiple POCs and solutions and also provides robust support, upgrade and migration services.

BUSINESS CHALLENGES

Connecting people to information is critical for success. Providing the workforce access to enterprise applications across devices can bring down complexities and costs – resulting in a connected organization, data-driven intelligence and enhanced performance.

The challenge lies in creating a simple, secure, scalable and cost-effective solution, which can be deployed and upgraded across regions, along with:

  • Enhanced UI/UX in line with modern standards
  • Rationalization of application navigation to enhance user efficiency
  • Improved user adoption and overall user experience

SOLUTION OVERVIEW

While most businesses recognize the need for a strong UI strategy, many are challenged with the complexity of integrating systems and developing a solution which renders immaculate interactions. Our experience of working with Oracle to develop industry prototypes across industries gives our clients a distinct competitive edge.

ITC Infotech’s Open UI solution helps clients seamlessly migrate their interface to Open UI standards and transform the interface to a next generation look and feel across multiple device. Our customers also benefit from our proven methodology in upgrading existing Siebel versions to the latest Siebel Open UI Fix Pack. Pre-built quick start industry templates and reusable libraries accelerate implementations, enabling faster time to value.

RESULTS

  • A next-gen UI that renders seamlessly across devices and browsers, providing ease of use
  • Easy deployment and customizations leading to increased solution adoption and higher value realization from technology investments
  • Access to futuristic web-user interface that adheres to industry standards, enhancing user experience

RESOURCES

Brochure

ITC Infotech’s Oracle CX Solutions on Cloud & Mobile Platforms

Personalizing experiences is key to building better business. Inability to quantify promotion effectiveness due to lack ...

Brochure

Customer Value Management (CVM)

In a constantly changing customer ecosystem and increased channels to sell, it becomes very critical for us to gather ...

Case study

Comprehensive Information Governance Strategy & BI Initiative...

The client had promoted multiple loyalty programs, business information deliveries, information technologies and ...

Case study

POS & Loyalty Backend Integration Enhances Customer Experience

Inability to fully deliver on a superior customer experience due to technology bottlenecks and less than adequate ...

Case study

Introduction of Coalition Loyalty Program Across Premium Brands...

Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ...

Case study

Enhancing End-User Experience Through Unique Business Process...

Building a high degree of client satisfaction and delight by offering quality value added services.

Infographic

Customer Value Management (CVM)

ITC Infotech’s Customer Value Management (CVM) framework is a closed loop process that enhances knowledge about ...

Brochure

Leveraging Data for Differentiation

Financial institutions are increasingly looking at enhancing customer experience by effectively managing data, from ...

Brochure

Customer Acquisition – Hunting in the Digital Marketplace

Today's digital customer researches financial services on demand - transforming the financial services purchase funnel, ...

Brochure

Customer Experience Management: From Strategy to Execution

In order to optimize customer experience, financial institutions must understand the needs and behaviors of customers. ...

Brochure

Core Banking Surround Services

Banks today are reinventing their business and operating models to address changing market dynamics. To win in the ...

Case study

Unified View of Customer Data Improves Profitability & New...

The client embarked on a CX 2020 Transformation program – a 5 year journey to improve client experience resulting in ...

Case study

Defining Single View of Customer (SVC) Strategy & Roadmap

The client was using multiple applications across LOBs (Line of Businesses) and entities to store and manage customer ...

Case study

Loyalty Strategy and Roadmap for a Large GCC Based Retail Conglomerate

While the existing loyalty program witnessed significant growth in its member base, the program was still not ...

Case study

Improving Guest Services with RFID-based Guest Recognition System for...

In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ...

Whitepaper

The Role of a Loyalty Program in Creating Contextual Customer...

While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing ...

Whitepaper

Measurable Loyalty – An Imperative for Multi Concept Retail...

Despite significant investments in Loyalty programs, retailers across the board are unable to measure the effectiveness ...

Case study

Improving Marketing RoI through Analytics Driven Campaigns

The client had limited knowledge about their customers. Despite having a loyalty program in place, customer churn in ...

Case study

Robust CRM Solution Reduced TCO & Improved Performance Efficiency

The client, a Fortune 500 company, wanted to develop and implement a CRM solution based on Siebel to enable integrated ...

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World’s Leading Brewery Uses Innovative Algorithms to Provide...

Given the glut of SKUs, sales persons were unsure of what SKUs to pitch to stores while stores were hesitant to order ...

Case study

Improve Coupon Effectiveness enabled by Flexible Simulation Tools to...

ITC Infotech’s user-friendly simulator tool designs coupon promotions for generating targeted sales lift while ...

Case study

Enabling an Integrated & Effective CRM-SFA System to Ensure...

The client was using multiple disparate applications to manage and monitor its sales force and customer relationship ...

Case study

Integrated Technology Platform for Improved UX & Better Customer...

The client needed to revamp the existing website to create an integrated platform capable of hosting responsive and ...

Case study

Responsive User Friendly Portals Enhances Customer Satisfaction

The portals of a newly licensed health insurance company were not customer friendly and lacked some basic features ...

Videos

Delivering competitive advantage through Customer Experience
View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods.

Integrated CX Solutions for Sales, Marketing & Service

Contextualize Customer Experience across channels

Oracle Business Process Services (BPS)

Customer Experience for the Health Insurance Industry

#Digitaligence

Over 50%

Of consumers worldwide made a purchase based on an online recommendation

By 2020

CX will overtake price and product as the key differentiating factor

96%

Marketers agree personalization of the digital experience is critical to current and future success

Put #Digitaligence to work for you. Get in touch with us now!

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