When your mobility strategies move with the speed of customers,

it’s #Digitaligence at work!

The proliferation of mobile devices and digital technologies have made customers discerning and demanding. In order to succeed in the digital age, companies will need to not just meet requirements of customers, but exceed expectations. And this is true for internal stakeholders as well – the increasingly global and mobile workforce.

Clients across industries partner with ITC Infotech to build and deploy customized mobility solutions to support and enhance their enterprise mobility goals with advanced applications, enhanced security and integrated access.

DELIVERING RESULTS

Clients work with ITC Infotech to develop a strategic approach to enterprise mobility – for both customer facing applications, as well as access to enterprise applications for employees on the go.

Our solutions are based on varied technology sets, spanning native and hybrid platforms and featuring best-in-class Mobile Backend as a Service (mBaaS) and Enterprise Mobility as a Service (EMaaS) technologies. We work with clients to:

  • Defining the mobility roadmap
  • Select best suited technology platforms, design UI/UX design and create prototyping
  • Build solutions iteratively
  • Validate and deploy mobility solutions across the enterprise (including user acceptance, security and penetration testing)

Business benefits

  • Cutting-edge sales force automation solutions leading to increased productivity and efficiency, while also providing real-time insights on customer interactions and behavior
  • Improve customer outreach
  • Better promotional planning, through effective communications and real-time notifications

RESOURCES

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ITC Infotech’s Oracle CX Solutions on Cloud & Mobile Platforms

Personalizing experiences is key to building better business. Inability to quantify promotion effectiveness due to lack ...

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Customer Value Management (CVM)

In a constantly changing customer ecosystem and increased channels to sell, it becomes very critical for us to gather ...

Case study

POS & Loyalty Backend Integration Enhances Customer Experience

Inability to fully deliver on a superior customer experience due to technology bottlenecks and less than adequate ...

Case study

Introduction of Coalition Loyalty Program Across Premium Brands...

Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ...

Case study

Enhancing End-User Experience Through Unique Business Process...

Building a high degree of client satisfaction and delight by offering quality value added services.

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Customer Value Management (CVM)

ITC Infotech’s Customer Value Management (CVM) framework is a closed loop process that enhances knowledge about ...

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Comprehensive Trade Management Solution from ITC Infotech

Experience the Consumer Goods industry's most comprehensive Trade Management solution - addressing Trade Promotion ...

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Leveraging Data for Differentiation

Financial institutions are increasingly looking at enhancing customer experience by effectively managing data, from ...

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Customer Acquisition – Hunting in the Digital Marketplace

Today's digital customer researches financial services on demand - transforming the financial services purchase funnel, ...

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Customer Experience Management: From Strategy to Execution

In order to optimize customer experience, financial institutions must understand the needs and behaviors of customers. ...

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Core Banking Surround Services

Banks today are reinventing their business and operating models to address changing market dynamics. To win in the ...

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Defining Single View of Customer (SVC) Strategy & Roadmap

The client was using multiple applications across LOBs (Line of Businesses) and entities to store and manage customer ...

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Loyalty Strategy and Roadmap for a Large GCC Based Retail Conglomerate

While the existing loyalty program witnessed significant growth in its member base, the program was still not ...

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Improving Guest Services with RFID-based Guest Recognition System for...

In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ...

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Next-Gen Customer Experience In Hospitality Through Mobile...

Hotels striving to enhance customer experience need to adopt digital technologies to exceed customer expectations by ...

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Real-Time Analytics Dashboard Application for Retail : RADAR

Global retailers partner with ITC Infotech to leverage our Real-time Analytics Dashboard Applications for Retail ...

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Driving Customer Experience for Retailers

Companies need to start understanding the changes in customer behaviour and adapt to them accordingly, e.g. by changing ...

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The Role of a Loyalty Program in Creating Contextual Customer...

While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing ...

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Measurable Loyalty – An Imperative for Multi Concept Retail...

Despite significant investments in Loyalty programs, retailers across the board are unable to measure the effectiveness ...

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Improving Marketing RoI through Analytics Driven Campaigns

The client had limited knowledge about their customers. Despite having a loyalty program in place, customer churn in ...

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Robust CRM Solution Reduced TCO & Improved Performance Efficiency

The client, a Fortune 500 company, wanted to develop and implement a CRM solution based on Siebel to enable integrated ...

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World’s Leading Brewery Uses Innovative Algorithms to Provide...

Given the glut of SKUs, sales persons were unsure of what SKUs to pitch to stores while stores were hesitant to order ...

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Improve Coupon Effectiveness enabled by Flexible Simulation Tools to...

ITC Infotech’s user-friendly simulator tool designs coupon promotions for generating targeted sales lift while ...

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Enabling an Integrated & Effective CRM-SFA System to Ensure...

The client was using multiple disparate applications to manage and monitor its sales force and customer relationship ...

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Customer Experience in Health Insurance

ITC Infotech's Customer Experience Management solutions for Health Insurers are powered by cutting-edge capabilities in ...

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Integrated Technology Platform for Improved UX & Better Customer...

The client needed to revamp the existing website to create an integrated platform capable of hosting responsive and ...

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Responsive User Friendly Portals Enhances Customer Satisfaction

The portals of a newly licensed health insurance company were not customer friendly and lacked some basic features ...

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Delivering competitive advantage through Customer Experience
View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods.

Integrated CX Solutions for Sales, Marketing & Service

Contextualize Customer Experience across channels

Oracle Business Process Services (BPS)

Customer Experience for the Health Insurance Industry

#Digitaligence

Over 50%

Of consumers worldwide made a purchase based on an online recommendation

By 2020

CX will overtake price and product as the key differentiating factor

96%

Marketers agree personalization of the digital experience is critical to current and future success

Put #Digitaligence to work for you. Get in touch with us now!

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Phone: +91-80-2298 8331-37