Connected Customer Experiences For Hospitality Industry

Today’s customers demand personalized contextual experiences that are seamless across all channels and touchpoints. ...

Case study

Test Automation of Micros Opera PMS and S&C Facilitates Faster...

The customer used the Micros Opera suite of products for managing the day-to-day hotel business. Multiple patches and ...

Case study

Test Automation of Micros Opera PMS and S &C Reduces Test...

Existence of multiple business profiles in Micros Opera required the intervention of a skilled IT service vendor for ...

Case study

Operational Data Configuration & Proactive Audits for Micros...

The customer’s Central Technology team was maintaining a centralized entry of certain critical Operation Data in ...


Personalization The Rising Currency in Travel Experience

This paper explores the various facets that make personalization a reality and the building blocks that lay the ...

Case study

Comprehensive Information Governance Strategy & BI Initiative...

The client had promoted multiple loyalty programs, business information deliveries, information technologies and ...

Case study

Well-defined BI Strategy & Roadmap Improves Cost Visibility

The client needed a dynamic framework to access their BI tools to efficiently collate and organize data to convert it ...

Case study

Introduction of Coalition Loyalty Program Across Premium Brands...

Strong independent loyalty programs across different premium businesses of the parent company. However, initial studies ...

Case study

Improving Guest Services with RFID-based Guest Recognition System for...

In the highly competitive segment of luxury hotels, offering personalized services to guests helps raise client ...


The Role of a Loyalty Program in Creating Contextual Customer...

While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing ...


ITC Infotech’s Lightning Connector Series 1
In this next-gen connected world, Digiteligence is the key to success. ITC Infotech has embarked on a journey in this connected world where our technology think heads have come together to enable...

iTech 2016: AR/VR Hackathon

iTech 2015 – IoT Hackathon

Delivering competitive advantage through Customer Experience

Trade Promotions Optimization




Seasoned product and process experts


Reduced cycle-time with real-time visibility of product information


Global Fortune 500 Manufacturing Customers

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