DELIVERING RESULTS

Today’s enterprises need to adopt to changing business dynamics quickly. However, large-scale enterprise-wide change is often faced with resistance from employees across levels and lack of a robust governance structure to manage change.

ITC Infotech’s OCM engagement and communication frameworks are aligned with extended PLM implementation tracks and is carried out in a three-phased plan – lead and sustains (PLS) supported by continuous effective communication. We follow an AUPIC model – Awareness, Understanding, Participation, Involvements and Commitments to get early buy-in and commitment from end users, and to reinforce the change intentions among all impacted stakeholders.

  1. Treasury-–-Banking-and-Corporate-Treasury

    First Phase

    Starts with an exercise to understand the organizational structure and assess existing processes to support the implementation – employee perceptions on the forthcoming PLM program, culture of the organization and readiness of the impacted employees to accept the change.

    Based on these assessments, change management strategies and plans are created.

  2. Service-life-cycle-management-services

    Second and Third Phases

    The focus is on creating leadership buy-in and cascading it through various workshops, town halls, road shows and other communication channels across the impacted organization.

    Furthermore, training and adoption strategies are created and deployed to ensure optimal user adoption with minimal productivity lag.

    To strengthen and ensure the success of the extended PLM program, change teams are created to cascade the essence of change across the organization. A comprehensive communication plan is developed to bring greater visibility and understanding on project benefits, training needs and What’s-In-It-For-Me (WIIFM).

  3. User-Experience-Testing

    Robust Services to Ensure Successful Adoption of Extended PLM Implementations:

    • Train the trainer
    • End-user training
    • Process-based training
    • e-Learning
    • On-demand subscription
    • End-user support panel
    • Tips and tricks

     

Dynamic and real-time interactivity between products and customers in a digitally proliferated environment implies added pressure on companies. Most organizations continue to grapple with defects and downtime – hindering their product development activities.

ITC Infotech’s integrated testing services ensures quality business transformation. We provide testing services needed to help clients improve the performance of their extended PLM, ALM and SLM applications while ensuring applications run on 100% uptime, are reliable and scales seamlessly to address future requirements.

Our experience extends across industry verticals including manufacturing, retail and consumer goods. Our team consists of certified test consultants and assessors offering a unique blend of testing expertise with deep domain and product knowledge. We leverage our industry-leading TMMi accredited proprietary ITC Infotech – TAM framework to provide metrics and critical indicators that help in early course correction and proactive decision-making.

  1. Successful-implementations

    Experience in Delivering Sustained Value

    • A global leader in heavy machinery and equipment reduced defect leakage by ensuring that system functionality met changing business requirements
    • A South American aerospace manufacturer leveraged our automated testing scripts to reduce the testing effort drastically, thereby ensuring quick system deployment
    • A multinational manufacturer and marketer of home appliances improved system performance leading to significant cost savings
  2. application-support-&-integration

    Services Overview

    • Functional testing: End-to-end functional testing across the lifecycle starting from requirement analysis, planning, design and development to execution and reporting
    • Performance testing: Measure the response time of the application under different conditions and analyze results to ensure that applications run at optimum performance. In conjunction with performance tuning, we also help increase the application performance levels
    • Automation testing: Custom test scripts built on industry standard automation platforms helps automate configuration and functional testing activities – improving delivery quality and saving testing time and costs

Clients work with ITC Infotech for technical and consulting support across areas:

  1. automotive-quality-process-accelerator

    Custom Application Maintenance

    • Lack of support for customized applications
    • Administration and maintenance requirement of client’s extended PLM system
    • Cost effective services on ongoing needs for small but critical productivity enhancements
  2. retail-&-consumer

    User Adoption

    • End users often require multiple crash course and trainings on the new application
    • Limited support adversely impacts adoption and limits usage of new systems
  3. Successful-implementations

    Business and Application Dynamics

    • Varying business cycles necessitate faster response to scale up and down support needs
    • Increasing global footprint for organizations require 24X7 support
  4. data-migration

    Appropriate Skills

    • Complexity of extended PLM landscape requires varied specialized skills
    • Increasing cost of in-house resources
    • Need for knowledge upgrade to stay ahead
  5. implementation-accelerators

    Proactive Intervention

    • Proactive interventions along with reactive support to reduce TCO
    • Proactive health check and interventions on extended PLM infrastructure

ITC Infotech helps clients upgrade to the latest product development, requirements management or service information management platform and realign their systems to new business requirements, while ensuring successful migration of preexisting large, complex data and processes.

Our data migration frameworks consist of a proven approach with 200+ predefined tools and process templates to enable faster and risk-free migration.

  1. Service-life-cycle-management-services

    Migration Assessment

    We help analyze current environment comprising data, configuration or customization, hardware and software compatibility, future scalability needs and recommend right-fit strategies including timeline, risk and mitigation plan for upgrade and migration.

  2. Process Methodology

    Migration from Source System to PTC’s Suite of Products – PLM, ALM and SLM

    We enable upgrade and migration from legacy and disparate system to PTC’s suite of products — for example:

    • From eMatrix, SMARTEAM, ENOVIA, Agile, or TeamCenter to PTC’s Windchill PLM including Pro or Intralink migration
    • From legacy or other PLM to PTC FlexPLM
    • From legacy or other ALM to PTC Integrity
    • From legacy or other SLM to service and parts information solution
  3. plm-for-small-&-medium-businesses

    Data Reorganization

    We execute process and product data reorganization in the case of merger, acquisition or a divestiture where systems and data need to be reorganized with common standard processes.

  4. system-upgrade

    CAD Data Migration

    We enable migration of legacy CAD data and other CAD data into the new environment.

  5. application-support-&-integration

    Data Migration Across PTC Windchill Instances

    We enable data migration from multiple sites (instances) to one instance of PTC Windchill.

Product and service organizations opt for upgrade and migration to align processes and data to business growth, new product road map, platform consolidation or transition, legacy system modernization and business restructuring like merger and acquisition and divestitures.

ITC Infotech helps organizations upgrade to the latest product development, requirements management or service information management platform and realign their systems to new business requirements, while ensuring successful migration of pre-existing large, complex data and processes. Our Data Migration Frameworks consist of a proven approach with 200+ predefined tools and process templates to enable faster and risk free migration. Key services that our customers leverage for data migration and upgrade are:

  1. system-upgrade

    Migration Assessment

    We thoroughly analyze the current environment – data, configuration or customization, hardware and software compatibility, future scalability needs and recommend right-fit strategies including timelines, risk and mitigation plan for upgrade and migration.

  2. plm-for-small-&-medium-businesses

    Data Re-organization

    We execute process and product data re-organization in the case of a merger, acquisition or divestiture, where systems and data need to be reorganized with common standard processes.

  3. data-migration

    CAD Data Migration

    We enable migration of legacy CAD data and other CAD data into the new environment.

  4. smart-manufacturing-solution

    Data Migration Across PTC Windchill Instances

    We enable data migration from multiple sites (instances) to one instance of PTC Windchill.

application-support-&-integration

Migration from Source System to PTC’s Suite of Products – PLM, ALM and SLM

We enable upgrade and migration from legacy and disparate system to PTC’s suite of products — for example:

  • From eMatrix, SMARTEAM, ENOVIA, Agile, or TeamCenter to PTC’s Windchill PLM including Pro or Intralink migration
  • From legacy or other PLM to PTC FlexPLM
  • From legacy or other ALM to PTC Integrity
  • From legacy or other SLM to service and parts information solution

Manufacturers are increasingly looking for real-time collaboration across value chains within an integrated design environment to improve reuse, streamline design release process and leverage product information for business decisions.

ITC Infotech enables seamless interactions of extended PLM applications with CAD and other enterprise systems by leveraging strong cross-domain expertise on various ERP, CRM, supply chain planning and optimizations and manufacturing execution systems (MES).

We have enabled successful integration using various protocols like SOAP, HTTP and FTP, and middleware like TIBCO, ESI logic and Microsoft BizTalk among others.

  1. system-upgrade

    Integration Engagements

    • Leader in diesel engines enabled faster release of designs into manufacturing with a streamlined design release process
    • Global lifestyle footwear brand established integrated design environment for real-time collaboration with four key downstream systems across value chain
    • Leading automotive manufacturer improved collaboration with seamless bidirectional integration with other PLM systems
    • Leading industrial-products manufacturer improved productivity with enhanced design release process and better control of product data
  2. application-support-&-integration

    Integration Services Across Enterprise Applications

    • Integration assessments
    • Single or multi-ERP integrations
    • PLM to ERP and ERP to MES integration
    • Standard OOTB or flexible solutions using middleware configurations or customization:
      • Process dependent integration
      • Requirement management
      • Detailed design
      • Manufacturing process management
      • Sourcing and procurement
    • Bidirectional integration
    • Integration with e-commerce

In a time when organizations are hard-pressed on resources and time crunch, designing and setting up an IT infrastructure that matches with the requirements of an extended PLM system, is essential in ensuring high availability, scalability and performance. When most businesses are rethinking their strategies and moving their product development to the cloud, they need a partner to help assess opportunities and execute their cloud strategy.

ITC Infotech designs the best-fit infrastructure for an extended PLM application, for both on-premise deployments and on the cloud. We not only assist clients in planning their infrastructure right, but also help them in end-to-end procurement and installation of hardware and software along with implementation.

To ensure high system performance and availability, we test, analyze and tune the PLM, ALM and SLM systems and also conduct audits and assessments to identify upgrade requirements. Our disaster recovery (DR) and backup and recovery services help clients design and set up robust safety nets.

We also implement and support PTC System Monitor (PSM) to monitor the health of extended PLM applications.

  1. Experience

    • French high-end apparel and accessories company: Designed a complex infrastructure architecture spanning 3 customer locations with 30 user locations and around 500 users to support customer’s business growth
    • Global auto components manufacturer: Designed and set up a highly scalable and available PLM system with 14 replicas impacting 2499 PLM users distributed across 6 continents and 49 locations
    • Premier defense research laboratory: Enabled end-to-end PLM infrastructure implementation and configuration with huge cost benefits
    • Specialty plus-sized clothing retailer: Delivered high system performance of the PLM application with performance analysis and tuning
    • Global leader in escalators and elevators manufacturing: Greater visibility with PSM customized dashboards for a stabilized PLM system
  2. application-support-&-integration

    Solutions

    • Infrastructure assessment and technical design: Clients are provided with an assessment of their applications and network infrastructure, technical design of their enterprise architecture and business model assessment for cloud deployment
    • Infrastructure implementation and configuration: Clients benefit from the installation and configuration services of all extended PLM infrastructures
    • Performance analysis and tuning: Offered in combination with our Testing CoE – where performance analysis and benchmarking for OS and networks are provided
    • System monitoring and support: To implement and configure the PSM tool and provide monitoring services – this is packaged along with application support, managed services and business processes as a service

Today’s businesses are looking for superior decision-making ability with greater visibility into planning and execution of product development. Better, more accurate and increasingly responsive implementation will enable companies to develop a fail-proof product development road map.

ITC Infotech provides end-to-end implementation services for Product Lifecycle Management (PLM), Application Lifecycle Management (ALM) and Service Lifecycle Management (SLM) applications. Our accelerators, tools and frameworks enable quick value realization from the business’ application investments. Supported by our large team of seasoned industry, product and technology experts, clients gain access to industry best practices developed from our in-depth expertise in deploying extended PLM solutions. Our quick-start implementation packages come pre-configured with templates and best practices specially designed to suit the needs of small and medium businesses.

Our key end-to-end services include:

  • Value alignment and solution strategy: Gap analysis, a value road map, strategy evaluation and process standardization
  • Program and project management: Portfolio and project management, information management and governance
  • Quality and compliance: Execute quality checks and testing, meet CMMi level 3 and TMMi guidelines, data security and enhanced adherence to safety standards
  • Infrastructure and environment: Infrastructure assessment and monitoring know-how, environment set-up and hardware and software tuning for performance.
  • Adoption and enablement: Training and adoption services, change management, user and role-based training, admin or core team training and enablement.

Many product and service companies are not fully exploiting the capabilities of an enterprise PLM and extended applications like ALM and SLM. In the current competitive scenario where products are seeing obsolescence faster than ever, a mere product data management system will not suffice. With multiple programs running across businesses, it is important to bring a structured approach to plan, design and implement a road map with the right set of extended PLM solutions that best fit the business requirements.

Bringing together a right blend of technical and domain expertise, ITC Infotech’s extended PLM consulting services enable clients to redefine their product development vision and devise a road map to obtain the maximum value from PLM, SLM and ALM solutions. Leveraging our rich implementation experience, we have developed several industry-focused prepackaged solutions and accelerators based on best practices that enable quick value realization.

We approach our client’s product development practices with an expert view to provide a value-centric design that is aligned not only to industry best practices but also is a best fit for the organization.

  • Leading automotive major enhanced cycle time by reducing inefficiencies in the product development processes
  • An industrial engine manufacturer reduced new product development time through process improvements
  • Enabled better technology investment planning with the right PLM package selection for a global industrial major
  • Quantified returns on investments PLM by establishing key performance indicators (KPIs) on the existing PLM system for an international footwear brand

ITC Infotech’s services range across:

Business Case Development

  • PLM feasibility assessment
  • Process maturity model
  • Fit gap analysis
  • ROI assessment
Process Methodology

Process Consulting

  • Discovery with conference room pilot (CRP) workshops
  • As-is process
  • To-be process
  • Alignment to industry best practices
  • Functional design
plm-for-small-&-medium-businesses

Value Road Map and Diagnostics

  • Impact assessment
  • Diagnostics
  • Strategy road map development

Clients partner with ITC Infotech for end-to-end product development across all engineering requirements – from identifying improvement opportunities including cost reduction, technology and business alignment that result in advantageous business partnerships to improving operational efficiency by reducing cost of Sustenance Engineering Operations.

We provide specialized Engineering Services across Mechanical design, Technical documentation, Legacy data migration, Engineering Analysis, Product Animation and Reverse engineering, with deep expertise across tools like SOLIDWORKS, Pro/ENGINEER, Creo, CATIA and Ansys.

We have worked extensively with medical device manufacturers across devices including CT scanner, MRI scanner, DGS, Ultrasound machines and X-ray machines.

Business Need

  • Enable organization-wide visibility of trade management activities and gain insights on the sales team and retailer’s performance
  • Streamline and standardize retail audit processes
  • Availability of flexible deployment and price options, tailored to unique business requirements – on-premise, third party, hosted and SaaS

Business benefits

  • Cost reduction by design modification, component reduction, value engineering and more.
  • Delivering products faster with up-front combination of engineering design and analysis as part of the Product Development Process while compressing the cycle-time
  • Value engineering as a part of the design process ensuring evaluation of least cost alternatives
  • Higher brand availability at the point of sale
  • Better insights on and visibility of organizational sales hierarchy
  • Improved contractual compliance tracking
  • Increased retail execution efficiency
  • Improved relationship with the retailers
  • Enhanced visibility and accountability for the mobile salesforce
  • Optimized sales

Videos

Delivering competitive advantage through Customer Experience
View select case study snapshots of how ITC Infotech has transformed Customer Experience for companies across industries including Retail, Hospitality, Airlines & Travel and Consumer Goods.

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