Optimizing performance of business applications while increasing efficiencies,

is #Digitaligence at work!

Large consumer goods companies running mission critical operations on Oracle’s Siebel platform, leverage ITC Infotech’s Application Management and Support (AMS) services to gain better app performance, agility, control, availability and ongoing cost optimization.

BUSINESS CHALLENGES

Selecting the best suited technology partner for an organizations’ unique business requirements can be a challenging task – a sustainable technology partner needs to be able to foster trust, deliver transparency, and create visibility to meet shared strategic imperatives.

A strong technology partner can enable higher value realization from investments in technology, while effectively addressing vulnerabilities and bringing in industry acumen to create a roadmap for future growth.

SOLUTION OVERVIEW

  1. User-Experience-Testing

    User Support Services

    • Responding to problems and requests
    • Tracking incident resolution
    • Closing incidents
    • Conducting root cause and trend analysis
  2. mobile-app-functional-testing

    Application Support Services

    • Maintaining app quality and fixing errors
    • Recovering app services after incident
    • Database administration
    • Supporting existing app development and user acceptance testing (UAT) environments
    • Recommending app improvements
    • Adaptive and preventive solutions, with minor modification to an existing application, that allows apps to operate in a changed environment and reduces the likelihood of future problems
  3. application-support-&-integration

    General Services

    • Failure notification
    • Availability management
    • Product road map management
    • Enterprise Portfolio Rationalization (EPR)

RESULTS

  • Up to 50% cost reduction in the first year and a proven year-on-year cost savings
  • 24×7 remote Siebel application support, in Level 2 and Level 3, across geographies – to ensure stable operations
  • Improved AHT (Average Handling Time) and IMF (Incident Management Feedback) while delivering an IMF score of 4 out of 5 consistently
  • Intuitive dashboards to aid the decision-making process by helping clients understand trends of sales, impact of promotions, usage pattern of loyalty programs and profitability
  • Increased transparency in trade funds movement
  • Reduction in out-of-stock and inventory pile-up cases

RESOURCES

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Trade Promotions Optimization

#Digitaligence

$65 bn

Spending on consumer packaged goods in the next decade by millennials - making them the most important cohorts for the industry

9-18%

Acceleration in growth rate when consumer categories reach their Digital tipping point

1 bn +

New consumers by 2020, spending between $10 and $100 per day

Put #Digitaligence to work for you. Get in touch with us now!

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