When self-service portal solutions don't just meet customer expectations, but exceed them,

it’s #Digitaligence at work!

In an increasingly competitive and commoditized health insurance industry, customer experience will be the key differentiation – providing a competitive advantage to industry players.

Health insurers partner with ITC Infotech, to deliver meaningful, lasting and differentiated customer experiences by leveraging integrated self-service portal solutions to provide mobility and personalized transactions.

DIGITAL CUSTOMER EXPERIENCE

BUSINESS CHALLENGES

Given that health reforms and state health insurance exchanges will open up a retail market for at least 23 million shoppers by 2018, managing customer experience in health care has emerged as the single most important competitive advantage. Reports indicate that despite calling 2016 as the ‘Year of the Customer’, health care organizations need to work even harder to engage customers.

SOLUTION OVERVIEW

ITC Infotech offers health insurance customers an enhanced experience using a self-service portal and mobility solutions. ITC Infotech’s self-service portals provides consumers with personalized transactions, while helping health insurance clients optimize costs.

Our constituent portals, built using the latest digital technologies, also enable interactions between the customer and any other player involved in the transaction i.e. providers, employers, members, administration and support.

RESULTS

  • Increased customer satisfaction
  • Improved customer retention, loyalty and advocacy
  • Sustained customer engagement leading to long-term profitability
  • Increase in revenue through cross-selling and upselling

RESOURCES

Infographic

How Big Data Can Drive Down Re-admission

ITC Infotech's end-to-end Big Data transformation platform ZEAS integrates and builds a repository of claims data, EHR, ...

Brochure

Customer Experience in Health Insurance

ITC Infotech's Customer Experience Management solutions for Health Insurers are powered by cutting-edge capabilities in ...

Infographic

Business Rule Management System (BRMS) for Health Insurance

Business rules are hidden within applications - changing these rules is a complex and tedious process. Business Rule ...

Case study

Integrated Technology Platform for Improved UX & Better Customer...

The client needed to revamp the existing website to create an integrated platform capable of hosting responsive and ...

Case study

Improved operational efficiencies via efficient testing, report...

Implementation of effective software straightened the operational creases to ensure error-free outgoing correspondence, ...

Case study

Effective Report Designing System Helpes Leading Healthcare Payer...

As organizations diversify into newer revenue streams they required an business intelligence applications for ...

Case study

Responsive User Friendly Portals Enhances Customer Satisfaction

The portals of a newly licensed health insurance company were not customer friendly and lacked some basic features ...

Videos

Transformational Digital Banking Solutions
Today’s digital consumers are redefining how banks engage with and service their clients. With ITC Infotech’s converged data & digital solutions, Banks can surge ahead of competition by...

Integrated solutions for the Health Insurance industry

Contextualize Customer Experience across channels

Process Mapping – A force multiplier for requirements...

Customer Experience for the Health Insurance Industry

#Digitaligence

$9.5 tr

The forecast for net global healthcare expenditure by 2018

83%

Consumers willing to share their medical records with a health system in order to aid in their own diagnosis and treatment

40 years

Age of technology used to manage claims process by many insurers - hindering innovation

Put #Digitaligence to work for you. Get in touch with us now!

View all our office locations here

Join the conversation

  • facebook-icon
  • twitter-icon
  • linkedin-icon
  • gplus-icon
  • youtube-icon

© 2017, ITC Infotech India Ltd. All rights reserved. Disclaimer | Privacy Policy | Compliance

Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37