Data helping you keep a tab on the pulse of the customer,

is #Digitaligence at work!

Leveraging social analytics in claim servicing, policy administration and underwriting enables targeted selling. Social data mining has created a paradigm shift in the way the Insurance industry identifies customer needs and creates service offerings.

Clients partner with ITC Infotech to gain insights from across social media channels, and work with us to integrate this information with their existing system to improve customer centricity.

BUSINESS CHALLENGES

The ability to analyze huge chunks of data from across sources, and view emerging patterns to take informed decisions quickly is a source of compelling competitive advantage for Insurers.

SOLUTION OVERVIEW

  • Sentiment analysis
  • Targeted product offerings
  • Social reach and engagement statistics
  • Integrated social insights dashboards
  • Analysis of brand sentiment
  • Self-service admin control panel

RESULTS

  • Dynamic digital platforms to strengthen customer relationship and improve operational efficiencies
  • Access to real-time customer feedback
  • Quick-turn processing
  • Competition analysis
  • Analysis of internal and external communications, for compliance

RESOURCES

Case study

Business Case Creation & Solution Implementation Roadmap for a...

The client’s business processes and systems were fragmented. There was unmanaged spend of half a billion dollars and ...

Case study

Unique Offshore-Driven Monitoring Services Model Helps Reduce...

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Case study

Set-up a Centralized Data Warehouse System for leading Insurance...

The customer lacked a centralized, integrated data warehouse that could support the products and services to ...

Videos

Transformational Digital Banking Solutions
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Integrated solutions for the Health Insurance industry

Contextualize Customer Experience across channels

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Customer Experience for the Health Insurance Industry

#Digitaligence

65%

Cost reduction reported by insurance agents who embraced digital practices

90%

Reduction in turnaround time on key insurance processes by insurers who adopted digital technologies

76%

Of insurers globally are expected to use Big Data for pricing, underwriting and risk selection, by 2018

Put #Digitaligence to work for you. Get in touch with us now!

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