Creating tomorrow’s bank today

is #Digitaligence at work!

Recent digital gravitation in the banking industry is threatening the historically-stable traditional channels – a trend reflected in the challenges facing many high street banks.

Digital service offerings have become the norm in the mobile-first, customer-first dynamic. Cloud orchestration of basic end-to-end delivery processes is the imminent need for banks to maximize the value of existing infrastructure investments, harness the efficiencies of digital processes and leverage the potential of cloud.

Digital Customer Centricity

BUSINESS CHALLENGES

In today’s world of stringent regulations and alarming market uncertainty, there is a growing need for a fully integrated digital and mobile offering where customers can carry out the entire gamut of banking activities from across channels. This is occurring at a time when banks choosing to go digital require robust and reliable real-time DevOps.

  • Customer retention in an ultra-competitive market characterized by increased disintermediation
  • Need to increase the wallet share per customer
  • Need to improve conversion rates and ROI on marketing
  • Improvement of CX across all touch points
  • Inability to understand customer behavior, value and performance across segments
  • Need to differentiate services and products in a highly commoditized market

SOLUTION OVERVIEW

As a transformation partner to banks, ITC Infotech’s Digital Bank solution has become a front-runner in using digital technology to aid customer journeys. It can transform the bank into a digital bank, leveraging cognitive analytics and digital engagement to uncover new insights and improve customer engagement. It ploughs back the data that digital devices throw out and uses it to craft an experience that help leading financial institutions acquire and retain customers.

RESULTS

  • Transformational customer experience for sustained competitive advantage
    Engage, listen and nurture relationships with consumers
  • Internal and external integration
    Be integrated both internally and externally, across operational components and functions
  • Accelerating innovation
    Build innovative business models by leveraging ITC Infotech’s in-house capabilities and creating new non-price-based value propositions that disrupt incumbents not based on reach, but based on efficacy
  • Collaboration
    Embrace collaboration and partnerships within banking ecosystems to explore new opportunities

RESOURCES

Whitepaper

SAP S/4HANA FSCM Credit Management vs SAP ECC Credit Management

Here's a comparative analysis of solution sets, benefits, and functionalities of SAP S/4HANA FSCM credit management ...

Case study

Extended Enterprise Helps Leading Nordic Bank Achieve High...

To maintain a dominant position in the region and grow substantially through mergers and acquisitions, the customer ...

Case study

Reduced Operational Cost & Service Excellence for a Leading...

The client needed to integrate disparate systems and optimize support services across a diverse application portfolio.

Brochure

Leveraging Data for Differentiation

Financial institutions are increasingly looking at enhancing customer experience by effectively managing data, from ...

Brochure

Customer Acquisition – Hunting in the Digital Marketplace

Today's digital customer researches financial services on demand - transforming the financial services purchase funnel, ...

Brochure

Customer Experience Management: From Strategy to Execution

In order to optimize customer experience, financial institutions must understand the needs and behaviors of customers. ...

Brochure

Core Banking Surround Services

Banks today are reinventing their business and operating models to address changing market dynamics. To win in the ...

Whitepaper

The Role of a Loyalty Program in Creating Contextual Customer...

While most firms acknowledge the growing importance of contextualization, they often fall short in both strategizing ...

Whitepaper

BCBS 239 – Risk Data Aggregation & Reporting Response

The BCBS 239 standard introduces a global risk-data aggregation and risk-data reporting framework. Basel Committee on ...

Whitepaper

Liquidity Management Under Basel III & Key Challenges Faced in...

The financial meltdown of 2008-2009 forced the Basel Committee on Banking Supervision to review the then existing ...

Whitepaper

Collateral Management Road to Optimization

Collateral Management is now more at the centre-stage than ever before. The 2008 financial crisis and the role ...

Whitepaper

Behavioural Analysis in Asset & Liability Management

Asset Liability Management is a dynamic process of planning, organizing and controlling of assets & liabilities- their ...

Case study

Testing Services Provided Through Dedicated TCoE Leads to Improved...

Being an online based banking organization, IT forms the key backbone supporting the client’s business deliverables. ...

Videos

Transformational Digital Banking Solutions
Today’s digital consumers are redefining how banks engage with and service their clients. With ITC Infotech’s converged data & digital solutions, Banks can surge ahead of competition by...

Integrated solutions for the Health Insurance industry

Contextualize Customer Experience across channels

Process Mapping – A force multiplier for requirements...

Customer Experience for the Health Insurance Industry

#Digitaligence

$20 bn

Projected annual savings in settlement, regulatory and cross-border payment costs - through Technology interventions

66%

Customers globally are using FinTech products or services

87%

Banks say that their core systems cannot support FinTech

Put #Digitaligence to work for you. Get in touch with us now!

View all our office locations here

Join the conversation

  • facebook-icon
  • twitter-icon
  • linkedin-icon
  • gplus-icon
  • youtube-icon

© 2017, ITC Infotech India Ltd. All rights reserved. Disclaimer | Privacy Policy | Compliance

Contact Us | Corporate Identity Number: U65991WB1996PLC077341

Registered Office: Virginia House, 37 J. L. Nehru Road, Kolkata - 700071, India.

Phone: +91-80-2298 8331-37