With the objective to ensure superior value and success of all our partnerships, ITC Infotech offers the Extended Enterprise Model – with a shared strategic vision and joint investments to create partnership value beyond conventional client-vendor engagements
Six key functional parameters form the critical success framework of the Extended Enterprise Model. The parameters that define the framework of the model are:
Governance and engagement
ITC Infotech places considerable emphasis on governance and complete engagement with our customers. Our core strengths are our domain expertise that spans across 8 key industry verticals and the technologies that support these verticals.
Combative strength in the emerging process standardization stems from clarity of understanding of the core functions that drive competitive advantage in an industry. ITC Infotech’s strength lies in the use of outsourcing as a tool for process standardization and as a lever to develop scale and skill in such core functions based on capability maturity model (CMM) through our well-equipped ODCs.
Customers choose the size, pace of growth, ratios of onsite/offshore resources or investments required, the nature of work to be executed, and the percentage of project work to be implemented onsite/offshore, the level of control and security architecture. ITC Infotech follows customers’ processes and security guidelines diligently.
Our willingness to make strategic investments in infrastructure, human resources and training of these resources in accordance with the customer’s project or cultural requirements for effective knowledge management are some of the key strengths ITC Infotech’s Extended Enterprise Model.
We carefully select and place a dedicated core team to ensure total ownership and complete commitment to the customer from the very beginning of the engagement. ITC Infotech’s efficient resource management guarantees seamless continuity in every customer-vendor engagement.
SLA and metrics management
ITC Infotech strives to:
- Align the IT services delivery with the business needs
- Improve the IT performance in line with the business requirements
- Monitor the levels for the metrics and knowledge performance indicators (KPIs) delivered to the business
- Improve service level metrics and costs