After the initial euphoria of taking on the established banks, many challenger banks now seriously need to consider how they will scale up and expand their operations whilst keeping customers at the heart of everything they do. In a heavily regulated environment and amidst growing customer inertia challenger banks are at a crossroads. It is inevitable that whilst some will succeed, others will perish.

You may have a great business proposition and a fantastic team today, but are you going to be able to scale your customer base, your funding, your talent, your IT systems, even your office space? Crucially, will your customer strategy survive this scaling? You need to ensure you have the right strategy in place to scale so that you will seamlessly be able to continue growing your business as your customer base expands and becomes ever more demanding.

What will set the successful players apart from those that fail? Join industry experts and peers to understand what you can to do future-proof your business and how to best take advantage of emerging technologies to avoid trading customer-centricity for growth. The event will focus on experience sharing and thought-provoking contributions from industry leaders.

WHO SHOULD ATTEND? CXOs and senior executives of challenger banks focused on disrupting the financial services industry, creating a sustained competitive differentiation and laying the foundations for a future-ready business.

WHEN: Tuesday 28 November 2017, 3.30pm until 6.00pm, followed by drinks and canapés.

WHERE: Studio @ Hotel Andaz, 40 Liverpool St, London EC2M 7QN, United Kingdom


15:30 Coffee and networking
15.45 Welcome Address
16:00 An IT Strategy To Help You Scale

How do you create an IT strategy and a structure that will preserve agility and nimbleness, while helping you scale?

Simon Bateman – CIO, Harrods Bank

16:45 Refreshments

Banking in the Age of AI

How advances in machine learning can give you a competitive advantage across an array of business-to-consumer interactions

Owen Wheatley – ‎Partner & Head of Banking, ISG

Wayne Butterfield – Director ,Cognitive & AI Innovation and Automation, ISG


Challenger Banks vs The ‘Challenged’

A practitioners experience on the differences & similarities, key issues, technology & operational challenges to scale.

Paul Johnson, Ex CIO – Aldermore Bank and Ex CIO – GMAC

18:00 onwards Networking over drinks and canapes

Participation is strictly by-invitation only.

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ISG (Information Services Group) is the world’s leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.

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