Situation

Disparate management data across the global enterprise, with multiple entries for the same item.

Impact

Inconsistent vendor and material data hindering management's ability to devise business strategies. Absence of centralized and governed customer master data skewed view of the end customer.

Resolution

Upgrade of the Master Data Management improved business process efficiency, decision making and the flexibility to change. Creation of Customer Master Data enhanced view of end-customers across the global enterprise.

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