The Business Consulting Group at ITC Infotech is a converging point for business & IT solutions. We aim to transform business performance, bringing a strategic perspective on process improvement and IT enablement. Our team blends domain experts and consultants, bringing unique capabilities to discover and resolve business concerns of the day.

Our Implementation and roll-out services are designed to put to use our vast implementation experience gained over the years by working on some of the largest and best SAP implementations across the world. Our accelerated ASAP based methodology focuses on delivering faster “time to benefit” using a vast array of accelerators like pre-configured templates, knowledge database, pre-defined test scenarios and business process maps. Our dual shore capability provides the necessary foundation to deliver best-in class solutions in the most cost effective manner.

Template based roll-out

Our template based implementation and roll-out capability provides our customers with a proven road-map to address complexities arising out of differences in business processes across locations, units and geographies. This approach enables a clearly defined and efficient process for roll-out of solutions and utilizes native SAP product capabilities. This approach also encapsulates complexities in the design phase, hence requiring a highly evolved skill-set from the solution architects and abstracts the complexities from the resources involved during roll-out and subsequent maintenance. This equips our customers with replicable process to manage future expansion of their solution footprint.

We recognize that customers wanting to upgrade are often not sure about the total cost of upgrading their SAP system or how much their internal IT staff will need to be augmented. Therefore, we offer an initial, free diagnostics session, to assess complexity of the upgrade - given the modules in use, the number of custom programs, interfaces and reports.

Ultimately the quality of the assessment and the actual upgrade depends on the human factor, and that's why we use only senior consultants with extensive cross-functional experience resulting in fewer consultants thus ensuring cost optimization.

We help save time and money during upgrades by:

• Free diagnostics session
  
• Proven methodology
  
• Unique approach to training
  
• Allocating Senior Cross-functional consultants
  

Our Integration services are designed to make sure that your existing investments in ERP, Legacy and other enterprise systems remain intact by creating an integration framework that enables hand-shaking between applications for current needs as well as provisioning for future integration needs. The integration services automate the exchange of information and provide enterprise-wide visibility of information through secure and reliable manner.

Our integration services use

• Provide integration architecture and approach towards integrating Customer product with the SAP Business Suite
  
• SAP Integration capabilities for Business-to-Business integration using SAP Netweaver technologies (SAP XI / PI)
  
• SAP Integration capabilities for Business-to-Business using ABAP (IDOC, RFC, BAPI, XML)
  
• SAP mobile data entry using bar code scanners, RF Terminals, palm tops and handheld devices with DCOM/BAPI and SAP console technologies
  

Today, IT departments within business organizations are increasingly getting more and more aligned with the core business processes for the organization. Nowhere is this trend more visible than in the ERP space.

In most implementations, the central ERP application layer is increasingly integrated with the business process layer – typically achieved by integrating various ERP component applications to a plethora of legacy and other packaged applications, as well as with one or more composite applications built on top of the ERP engine (SAP xApps), which are all in turn tuned and customized to automate the business processes for that specific organization.

The challenge faced by most global enterprises today is to simultaneously ensure:

• Risk free SAP implementation
  
• Validation and verification in terms of end-to-end business processes that affect the entire application ecology around SAP
  
• Exhaustive testing in the minimum possible cycle time
  

Our test design focuses on not one but three axes – first, we test the consistency and validity of the end-to-end business process, not just a sub-set of it; next, we test the cross-functional impact of every transaction within such processes to ensure cross-linkage consistency; and finally, using a unique defect-tracking mechanism, we ensure that not only defects are identified, but they are tracked to closure, to ensure that nothing falls through any cracks. Together, this means that our testing delivers comprehensive quality assurance, not merely from a technical standpoint, but from a business perspective.

Business Benefits

• Our Test library’s comprehensiveness, configurability and re-usability drastically reduces time and cost associated with test cycles. Today there exists over thousands of test cases cutting across various business processes in identified industries.
  
• Wider coverage of testing due to our repository of pre-built Test Scenarios
  
• Industry best practices and expert evaluation of risks and deliverables
  
• Allows the business to direct, control and monitor deliverables thereby consistently improving quality
  
• Greater accountability through comprehensive single point validation of cross vendor deliverables
  
• Reusable regression test pack that simplifies and reduces cost of future rollouts, upgrades and maintenance activities
  

Read more about our Quality Assurance and Testing services, Click here

As a part of our post implementation services, ITC Infotech offers support and maintenance to customers using the best tools and methodologies, which helps customers get maximum return on their ever-growing business critical applications. By managing service level agreements for our customers, our consultants take a proactive approach to software support and maintenance by focusing on long-term functionality, stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix, allow our customers to continually reduce recurring maintenance costs. ITC Infotech enables you to manage and constantly improve SAP based application landscape, thus helping you maximize return from your IT investment and minimize your total cost of ownership (TCO).

We are one of the few companies globally to be a certified "Global Application Management Services provider".

Our continuous business improvement services are built on the understanding that business processes require incremental fine tuning on a continuous basis to deliver intended business objectives. As a service partner who is engaged in delivering services around business critical SAP applications, we are well positioned to spot process improvement opportunities and, recommend, design and implement them there-of. Our deep domain expertise and extensive understanding of SAP equips us to focus on the right areas and deliver tangible business outcomes. These services can range from monitoring certain key performance indicators (KPIs), analyze results and suggest changes to creating a targeted actionable information dissemination framework to the stake holders.

Our unique Accelerated Application Management Services (AMS) approach for SAP AMS brings quantifiable benefits for our SAP customers. The key highlights of this approach includes:

• SAP certified AMS process framework to deliver consistent high quality reliable services
  
• Phased transition to enable short time-to-benefit cycle
  
• Co-managed engagement model to enable customer control over business-critical SAP application
  
• Breaking down of support costs into fixed + variable (pay per use) costs for better cost control
  
• Flexible delivery model to suit the customer needs (Offshore/ near-shore / offshore)
  
• Proven governance models to manage the engagement
  
• Deep domain skills to deliver business outcome focused value added services
  

To download brochure on our Accelerated SAP AMS, Click here