Situation

Targets and benchmarks were not clearly defined. Supply chain not aligned with the enterprise performance management objectives.

Impact

Reduced return on investment (ROI) and loss of orders from customers due to lack of coordination between the processes within the entire supply chain.

Resolution

Implementation of Supply Chain Performance Management solution, provided better control over operations, visibility of key performance Indicators (KPIs), enabling the company to drill-down to detailed information and perform impact analysis for continuous improvement.

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