ITC Infotech’s migration services are based on a specialized, tested process framework that provides cost effective solution, with a mix of on-site and offshore delivery components supported by project management structure. Below mentioned are few types of migration services that they support:

• Migration from Siebel (4, 5, 6, 7, 7.5) to Siebel current version (7.8)

Comprehensive migration solutions from Siebel legacy or non-Siebel CRM to Siebel current version (7.8)
Offer Unique, proven migration methodology
Lower TCO and quick ROI with a blend of onsite and off - shore delivery, and complete program management support

ITC Infotech with its demonstrated ability to implement call center CRM solutions, offers its customers with:

• Offshore support of Vantive CRM core framework


• Migration from Vantive to Siebel 7 call center using CFA


• Transition of level 2 & 3 support of Siebel 7

• Selection of right team based on customer requirements for onsite analysis


• Proven end-to-end transition methodology and effective knowledge transfer mechanisms


• Complete hardware, network administration and IT security compliance based on customer requirements


• Effective onsite-offshore model to monitor, liaise and execute program management

• Proven SLA-driven process framework


• Global time zone support


• Multiple customer entry points – voice, email, web


• Well defined and proven version control process to ensure continuous error free support


• Support on multiple Siebel and SAP CRM versions


• Engineering processes around development, test and QA of maintenance and support releases and patches


• VSS for version control


• Mercury interactive tools for testing

• Batch or real time integration, after thorough consideration of the business needs


• Integrations built between standard applications, as well as between standard and bespoke applications