The customer is the world’s second largest listed tobacco group

• Integration of key business entities between Siebel and SAP
  
• Pre-sales order processing, demand-led inventory management
  
• Seamless information exchanges and updates to the respective database
  
• Sales force led Account Receivables and Payables management
  
• Assist consolidation of accounting functions

ITC Infotech integrated the Siebel-based TM&D system with the SAP system and created an open and scalable integrated system on a hardware based model. ITC Infotech was able to successfully integrate all the 47 integration points between SAP and Siebel and roll out the system across multiple global markets served by the customer.

By migrating the outbound transaction data from Siebel Business Layer to Data Layer, performance SLA of 2-3 hours for the entire process of order receiving, order fulfillment, invoice generation and availability for print and email was achieved.