Build unforgettable experiences

Digital Workplace is all about services revolving around the end-user, a framework which puts the users where they belong – right at the centre. With this “user first” approach, certain principles are framed that provide End User Computing Services. The end-user outlook provides the ultimate vantage point for very high user experience and satisfaction. We understand what it takes for the IT teams to strategize end-user centric services and get the most out of them despite modern-day service challenges, multi-vendor and multi-technology environment, and complex infrastructure and applications. Knowing just the what without the why is of no use, as almost all the toolsets and platforms part of Digital Workplace are easy to implement and manage in large and complex IT environments.

The end user, at the core, is equipped with an Intelligent Service Desk on the user interaction side, while pre-designed physical systems work with the user as an element of collaboration. The Delivery Management oversees the committed deliverables and the security feature ensures the data safety. Select team manages the service management platform and ensures service governance

Differentiators

Redefining SLAs to measure Experience Level Agreement (eXLA)

Secure and govern leveraging the industry best platform provided “as a Service” model

End-to-end service ownership and delivery

Team of skilled and certified professionals

Beyond just IT – End user Experience extended to other enterprise functions for greater adoption

Rapid deployments with Cloud enable platforms and customized knowledge base

Process Driven Service Management Approach

Proven track record of success and stability

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Here’s how ITC Infotech can help your business in optimizing your operations and bringing the reformations in technology.

Why ITC Infotech

“We believe that “User Experience” has a direct connect to the user “Productivity” in an Enterprises. Most often the service level experiences (SLA) are the benchmark for user experience however that is not true reflection. We believe that the way to measure should be eXLA – “Experience Level Agreement” where the services are focused toward end user and are measurable and reported at all levels.  The Digital Workplace team focused on bringing ”User Experience” to life across all the work a user does in their day to day work at workplace while working from “Anywhere”

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