SLA driven AMS for internet based BFSI applications

The Internet has become an integral constituent of business strategy for the banking, financial services and insurance (BFSI) industry globally. With the number of internet users increasing every minute, more and more applications and services are converting into online options.

The Internet has evolved into a strategic medium for business growth and efficiency improvement. However, online security and 24x7 availability of online applications have emerged as key challenges for the BFSI Industry. Low cost of maintenance and support for the online channel is equally critical for the BFSI organizations to fully leverage cost savings offered by the Internet channel.

AMS for BFSI Internet applications

ITC Infotech’s AMS solution for BFSI Internet applications is designed to offer SLA based availability of the application with high security standards and at reduced costs. Using performance-based pricing models, we offer SLA based services in an effective manner.

Our BS7799 and ISO 27001 certified security practices ensure high security standards for AMS operations at our global delivery centers. Backed by a large pool of BFSI specialists, our solution meets the unique requirements of Internet-based BFSI applications. Our Rightsourcing model helps us design an optimum onsite-offshore delivery model for you to best leverage the cost efficiencies of our global delivery capabilities.

SLA based availability: By adopting clearly defined standardized processes and SLA parameters, we can offer guaranteed service and reaction times.

Security: As a BS7799 and ISO 27001 certified organization, we offer stringent data security practices and infrastructure. We are extremely conversant with international standards of data and IP security – an expertise that we have earned by running ODCs conforming to the highest security standards for several global banking and other clients.

Flexibility: Based on the requirements, team size can be ramped-up or ramped-down providing the required flexibility and resource availability.

Transparency and Effectiveness: By creating n-tier governance model with defined communication and reporting mechanism, we give high degree of transparency and effectiveness in communication and operations.

Cost Reduction: Being an offshore based player, our AMS Solution offers scope for significant cost reduction. Outsourcing of AMS also reduces the overheads related to staff and operations as compared to in-house.