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Offshore Development Center for BFSI industry corporations

  

Business Need

The business environment today is disseminated with intense competition, global expansion, regulatory compliance, security issues and increasing customer maturity. The challenging business situation makes it imperative for BFSI organizations to align IT with their business objectives. Consequentially, global BFSI corporations are faced with the incessant demand to affiliate with IT service providers.

The decision to associate with an IT provider leads to the next task, the right selection of the offshoring partner. BFSI corporations look for IT partners with a vision beyond the projects in silos and a long-term value proposition that enables them to reach their business goals faster.

Our Solution

Extended Enterprise Model

ITC Infotech’s Extended Enterprise Model translates Offshore Development Centers (ODCs) into virtual extensions of our customers. The mandate of our model is to create a shared strategic vision and invest jointly in the partnership value. As an extension of this perception, our contribution in the partnerships progresses beyond the conventional customer-vendor engagements. Our extended enterprise engagement approach and partnership-based ethos are the key differentiators of our ODC Model.

The basic value elements underlying the foundation of all our partnerships are:

Share risks
Invest proactively in infrastructure, manpower, skills
Offer complete relationship structure flexibility
Invest effort in domain understanding and business alignment
Provide continuous senior management sponsorship
Assign dedicated teams that imbibe client vision, culture, goals

Strategy for ODC Services

Strengthened by the pool of trained resources, time-tested processes, and well-designed infrastructure, we offer a powerful value proposition. With state-of-the-art communication facilities and robust infrastructure, our ODCs provide 24x7 services that replicate our customer’s development environment.

ODC relationships contribute to more than 70% of ITC Infotech’s annual revenues. The fact reflects our strategic focus, organizational commitment and ODC service quality.

ODC customer base

Our long-term ODC relationships with several Fortune 500 companies are rapidly growing and delivering high returns to the customers. The experience has helped us master the science and art of creating an ODC from scratch.

The details of some of these ODCs are given below:

Customer Current Strength Operational since Setup Time(in days)
Largest Bank in Denmark Fortune 300 company 230+ October 2006 90
Largest Bank in Denmark – Fortune 300 company 230+ October 2006 90
Fortune 10 FMCG Company 175+ January 2003 120
US-based Global 2000 PLM S/W Product company 150+ November 2003 120
US-based Fortune 500 Logistics Company 100+ May 2004 Using existing facility (Setup was not required)
Large UK Bank Part of Fortune 100 Banking Group 100+ September 2001 90
Leading Airline Company in Europe 30+ November 2006 120

Security management at ODCs


ITC Infotech is a BS 7799 and ISO 27001 certified organization with well-defined IT security policies. We are extremely conversant with the international standards of data and IP Security. We offer our customers the facility to graft their own security policies and infrastructure requirements, including periodic third party audits.

Business Benefits

Expertise and readiness to create an ODC from scratch , in 90 days
24x7 operations and delivery facility made possible by modern IT and communication infrastructure
Best of breed talent, as a result of our strategic location in India’s IT hub, Bangalore
Access to a dedicated team of software professionals, business analysts and technology centers of excellence
Scalable team size and infrastructure to match project requirements
Flexible working shifts that synchronize with business hours
Continuous service during adverse operating situations, ensured by robust business continuity plan
Monitoring based on strong management structure and periodic communication plan
Highest level of transparency and adherence to contractual terms
Complete confidentiality through well-secure and physically isolated infrastructure
Protection of intellectual property rights through customer specific contracts and non-disclosure agreements (NDAs) with all employees
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