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Modern enterprises spend considerable time and resources creating, managing, changing
and delivering documents essential to their business. According to IDC, companies
spend up to 10 per cent of their revenue on managing document production, distribution
and associated devices. The advent of innovative and powerful document management
solutions promise to shrink that margin significantly – while vastly bettering procedural
efficiency.
Document Output Management
What and Why?
Defined simply, document output management provides an enterprise with a single
point of management and control of all devices, jobs and queues on the documentation
front. It maximizes economy by:
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Centralizing control of the output environment directly with IT professionals
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Empowering end-users to solve many issues themselves
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Organizations in the banking and financial services vertical are now waking to the
far ranging implications such solutions could have on their document-intensive enterprises.
This industry’s constant need to generate, distribute and archive statements, reports
and directives poses distinctive challenges. Traditional practices leave considerable
room for apprehension over security, accuracy and verifiability of audit trails.
However, offerings in the output management space like ISIS’ Papyrus Document System
and AutoFORM’s LaserNet can effectively minimize many of these concerns while revolutionizing
resource allocation, business agility and information recall.
Output management solutions can provide unprecedented levels of integration by analyzing
documents along their entire lifecycle. This approach dramatically increases document
process efficiency and makes it possible to seamlessly align business requirements
with underlying document workflows and existing hardware and software.
Key Players in Document Output Management
ISIS: Paper Document System 6
The OS and printer-independent Papyrus Document System from ISIS provides integrated
software architecture capable of producing millions of documents daily. Customer
service and operations departments in particular can reap significant benefits from
end users being able to interactively edit personalized business documents. Though
a cross industry solution, Papyrus is being effectively implemented in banking,
financial and insurance segments. Its applications for consolidated bank, credit
card and fund management can reduce long-term system management efforts substantially.
The Papyrus Document System features
Papyrus Objects: Designed to ease integration with legacy IT as
well as enable the creation of reusable objects, this solution maps processes to
existing applications, and facilitates rapid process development and immediate distributed
deployment. Papyrus Objects can store and deploy document and process templates
enterprise-wide without conversion, reprogramming or even recompilation, providing
vital off-the-shelf legacy application integration.
Papyrus Capture: Papyrus Capture uses the latest findings in the
fields of pattern recognition and learning systems for solutions to efficiently
extract valuable data from all corporate business documents without extensive programming
across any data format and interface type.
Papyrus Designer: The powerful WYSIWYG Papyrus design tool with
the library facilities provides fast and easy layout changes. It provides dynamic
table of contents, logo and graphics management, Bar code/OMR code support, Charts
and multiple languages. It provides flexible dynamic data handling features that
can read various forms of data including xml, html data. This platform independent
tool has inbuilt support for most printers.
Accord: AutoFORM LaserNet
A complete suite of document and output management solutions, AutoFORM LaserNet
also integrates the documentation process to existing IT applications. It supports
migration from labor and paper-intensive systems to more cost effective, faster,
e-enabled document processing. AutoFORM LaserNet captures output and transforms
it into the relevant format before intelligently routing it for distribution by
print, e-mail, fax and XML. Documents are then automatically archived alongside
scanned images of incoming forms, relevant PC files, emails and faxes, thereby creating
a freely accessible online repository of important records. LaserNet accomplishes
all this without complex and costly programming via an entirely ‘point and click’
configurable GUI interface.
By providing a single set of simple tools to control all output across all IT applications,
AutoFORM LaserNet can drastically cut IT and document development costs while offering
consistency across styling and reader specific content customization.
Document Output Management
What can it do for you?
Document output management solutions like Papyrus and LaserNet can give BFSI enterprises
many business-specific and generic benefits. It will (among other things):
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Reduce help desk calls by empowering end users to solve their own issues
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Help the enterprise track exactly how much it spends on output
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Wide range of Print support and automated delivery using other media.
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Offer significant cost benefits by automating document creation workflow.
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Make the entire lifecycle of documents an efficient and seamless process
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Improve customer service by simplifying business data access
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Provide timely and concise data for document generation
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Open business data to e-commerce applications
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Create integrated business processes with documents
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Quicker document creation using reusable document elements
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The core of a successful output management strategy is a scalable central product
where the output can be aggregated, managed, and then distributed. Enterprises looking
to implement output management solutions must identify a provider with world-class
technology, quality personnel and proven expertise in handling document intensive
processes.
Those that have taken these initial cautions report considerable growth in ROI,
business responsiveness, operational efficiency, cost savings and customer satisfaction.
While the telecom sector has been the most eager to embrace document output solutions
so far, its potential to revolutionize a critical dimension of BFSI business is
fast winning its rightful awareness
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