Our customer is one of the global market leaders in international express, overland transport and airfreight.

Our customer offers a full range of customized solutions from express document shipping to supply chain management. Our customers’ success is owing to their innovative ideas of sending out documentation in advance of cargo arriving, thereby speeding up the process of importing goods.

GEMA is an event management application used by our customer’s service agents to record and track their end-customers’ queries and complaints. ITC Infotech was asked to handle complete testing before each release in a multiple releases scenario for the application.

ITC Infotech was already engaged with the customer in development of the application. ITC Infotech’s willingness to invest time in understanding the technology led to good progress in development of the application.