Our customer is one of the global market leaders in international express, overland transport and airfreight.

Our customer offers a full range of customized solutions from express document shipping to supply chain management. Our customers’ success is owing to their innovative ideas of sending out documentation in advance of cargo arriving, thereby speeding up the process of importing goods.

Our customer wanted to implement a new speech enabled IVR solution. By `speech enabling` IVR applications, our customer expected an increase in customer satisfaction and move significantly more calls away from the costly agent handled channel into automation.

A different vendor was developing this solution and ITC Infotech was asked to do the testing in order to separate it from the development part.