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Retailers have been facing constant challenges in managing IT costs and maintaining and supporting applications for high reliability.
Over the years, most of the retailers have accumulated large number of custom-built legacy applications that have resulted in a mesh of heterogeneous systems. Various research findings highlight that a very significant portion of many retailers application portfolio continue to be such legacy apps. Naturally effective support of such portfolio, ensuring reliable and predictable performance of especially the customer-facing applications is of paramount importance for the retailer.
On another plane, approximately seventy-five to eighty percent of IT budgets are spent in application maintenance & support area - naturally, especially in economic scenarios such as what we find ourselves now in, this area offers a massive, sustainable opportunity for savings as well.
That said, for most retailers it has grown increasingly challenging to manage these applications portfolio with limited scale, tool access, skill access and high costs involved in the area. It is therefore of utmost importance to collaborate with a service vendor who not only understands the retail business but also has the technical capability to support such a complex IT landscape through an efficient and cost effective approach.
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