The Retail practice of ITC Infotech is not just a service provider to global retailers.

The practice draws strength from an in-house pool of senior and middle management level hands-on business experts and consultants in retail, who bring a thorough "practitioner's" familiarity with Retail industry processes, priorities and needs. This business expertise infuses our technology service and solution delivery with pervasive business alignment, in turn adding vital benefits in speed-to-solution and effectiveness of solutions delivered for our customers. In an industry such as retail where IT and business priorities across the value chain are deeply interlinked, we believe that this sharply differentiates ITC Infotech's offerings from the rest of pure-play technical service providers.

At ITC Infotech, there is a firm believe in bespoke structuring of each strategic engagement, based on each customers unique business context, needs, ambitions and timeline priorities, rather than adopting any “standardized” or “prescribed” approach to relationships. This ensures true partnership, wherein ITC Infotech’s invests effort, resources and capital together with the customer to ensure a win-win partnership outcome.

The Retail practice today has multiple active global engagements across the globe, including some dedicated multi-shore relationships with the largest retailers in the world.

Combining strong retail industry understanding and global IT delivery capabilities, the retail practice at ITC Infotech aims to facilitate retailers keep pace with rapid technology changes, while extracting year-on-year value from legacy investments across a diversity of technologies.

The mission of the Retail practice at ITC Infotech is to ensure agile responsiveness to a changing and ever-demanding business environment and help the CIO build a scalable technology organization that can retain both flexibility and efficiency, as global retail business realities evolve.